Host Relations Manager

7 giorni fa


Milano, Lombardia, Italia Accor A tempo pieno

Job Title: Host/Guest Relations Manager

About the Role:

We are seeking a highly skilled and experienced Host/Guest Relations Manager to join our team at Accor. As a key member of our operations team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience during their stay.

Key Responsibilities:

  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with the front office team to ensure seamless check-in and check-out processes
  • Provide exceptional customer service and resolve any guest complaints in a timely and professional manner
  • Work closely with the sales team to identify and capitalize on new business opportunities
  • Conduct regular audits to ensure that our facilities and services meet the highest standards

Requirements:

  • Proven experience in a similar role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Fluency in English (both written and spoken)

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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