Host Relations Manager
7 giorni fa
Job Title: Host/Guest Relations Manager
About the Role:
We are seeking a highly skilled and experienced Host/Guest Relations Manager to join our team at Accor. As a key member of our operations team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience during their stay.
Key Responsibilities:
- Develop and implement strategies to improve guest satisfaction and loyalty
- Collaborate with the front office team to ensure seamless check-in and check-out processes
- Provide exceptional customer service and resolve any guest complaints in a timely and professional manner
- Work closely with the sales team to identify and capitalize on new business opportunities
- Conduct regular audits to ensure that our facilities and services meet the highest standards
Requirements:
- Proven experience in a similar role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Fluency in English (both written and spoken)
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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