Lavori attuali relativi a Director of Cluster Operations - Domus de Maria, Sardegna - Italian Hospitality Collection

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Director of Cluster Operations

2 mesi fa

Domus de Maria, Sardegna, Italia Italian Hospitality Collection A tempo pieno

Job Overview

We are seeking a Director of Cluster Operations for a prestigious collection of hotels within the Italian Hospitality Collection. This role encompasses overseeing multiple properties, ensuring exceptional service delivery and operational excellence.

As the Director of Cluster Operations, you will be pivotal in managing the daily functions of the hotels, focusing on the commitment to uphold the brand's promise of outstanding guest experiences while achieving financial targets.

Key Responsibilities

Your primary responsibilities will include:

  • Directing and managing daily hotel operations, which includes strategic planning, budgeting, and performance monitoring to ensure alignment with company standards.
  • Ensuring high service quality and guest satisfaction by implementing and adhering to established service protocols and quality assurance measures.
  • Analyzing financial performance and identifying opportunities for operational improvements to enhance productivity and efficiency.
  • Overseeing the daily quality assurance processes, empowering team members, and managing service recovery and problem resolution effectively.
  • Developing and mentoring team members, particularly department heads, through regular feedback, coaching, and professional development initiatives.

Working with Italian Hospitality Collection

The Italian Hospitality Collection is renowned for its commitment to providing exceptional hospitality experiences. Our vision is to create remarkable moments for our guests, and our dedicated team members are integral to achieving this goal.

Since our inception, we have been a leader in the hospitality sector, known for our innovation and quality. Our continued success is driven by our team members who embody our core values:

  • Hospitality - We are dedicated to delivering extraordinary guest experiences.
  • Integrity - We consistently uphold ethical standards in all our actions.
  • Leadership - We strive to be leaders in our industry and communities.
  • Teamwork - Collaboration is at the heart of our operations.
  • Ownership - We take responsibility for our actions and decisions.
  • Urgency - We operate with a disciplined approach to achieve our goals.