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Customer Success Operations Specialist

2 mesi fa

Segrate, Lombardia, Italia Triumph International A tempo pieno

Job Summary

We are seeking a highly skilled Customer Success Operations Specialist to join our team at Triumph International. As a key member of our Operations Department, you will be responsible for ensuring the smooth execution of our daily, weekly, and monthly monitoring and housekeeping exercises.

Key Responsibilities:

  • Monitor and resolve incomplete orders to maintain high delivery performance.
  • Work on troubleshooting to ensure proper weekly Sell Out posting and submission of relevant documents before the Monthly Closure.
  • Improve month-end closing procedures through continuous learning and improvement.
  • Support stock take activities as the primary point of contact for Customers and Sales Team.
  • Analyze stock taking figures and reconcile them with Sales counterpart.
  • Post results in SAP.
  • Act as SPOC for warehouse requirements and transportation support for all local matters.
  • Collaborate with Sales Team and Customers to collect and negotiate VAS needs and work with warehouses to design and implement new VAS requirements.
  • Identify and resolve system failures.
  • Lead the team as SAP Key User and SPOC to provide training and support to new and existing team members on specific requirements or new functionalities.

Requirements:

  • At least 3 years of experience in a similar role, preferably in multinational companies.
  • Experience working with large data sets, analyzing figures, and producing reports.
  • Accuracy and methodology in executing operational tasks.
  • Excellent interpersonal and communication skills, with a customer-centered approach.
  • Advanced communication skills in English and Italian, both verbal and written; any other language is an advantage.
  • IT proficiency: Microsoft Office (especially Teams, Excel at advanced level, Word), experience with SAP (SD and BW module); experience in Salesforce (nice to have).
  • Availability to travel for trainings and meetings.

What We Offer:

We are committed to employing a diverse workforce and promoting a culture of respect and value for our employees. As a family-owned business with over 135 years of experience, we strive to create a dynamic and inclusive work environment. We offer great career opportunities, excellent conditions, and great development opportunities in a company that is committed to building a sustainable society and protecting the environment.