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Customer Success Manager, Advertising Sales

2 mesi fa

Milano, Lombardia, Italia Spotify A tempo pieno

Job Summary

We are seeking a highly motivated and experienced Customer Success Manager, Advertising Sales to join our team at Spotify. In this role, you will be responsible for building and maintaining strong relationships with our advertising clients and partners, providing exceptional customer service, and driving revenue growth.

Key Responsibilities

  • Build deep client relationships to deliver outstanding customer service and drive revenue growth.
  • Act as the primary point of contact for clients, fielding requests and questions, and interacting directly with clients throughout the sales and campaign lifecycle.
  • Develop and execute strategic plans to meet client objectives and deliver desired outcomes.
  • Partner with cross-functional internal organizations to structure campaigns and deliver desired outcomes.
  • Lead all aspects of campaign setup, launch, and activation processes, including creative production management and ensuring accurate creative trafficking.
  • Monitor campaign pacing, delivery, and performance reporting, and optimize/revise media plans to meet client objectives.
  • Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to drive revenue growth.
  • Collaborate cross-functionally on initial billing and revisions to ensure accurate and timely invoicing.

Requirements

  • Bachelor's degree in Sales, Advertising, Marketing, or Business.
  • Minimum 3 years of experience in digital media, planning, and/or buying.
  • Strong industry knowledge and a desire to grow within the digital media industry.
  • Strong understanding of advertising performance metrics and the advertising ecosystem.
  • Reputation for providing outstanding customer service.
  • Ability to translate client requests into recommendations that meet business objectives and deliver desired outcomes.
  • Excellent verbal, written, and presentation skills.
  • Strong presentation and communication skills.
  • Fluent Italian and English language, spoken and written.

What We Offer

As a Customer Success Manager, Advertising Sales at Spotify, you will have the opportunity to work with a talented team of professionals, drive revenue growth, and make a meaningful impact on the way the world experiences music and podcasts.