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Front Desk Representative

2 mesi fa

Portofino, Liguria, Italia Belmond A tempo pieno

Job Summary

We are seeking a highly skilled and experienced Front Desk Agent to join our team at Splendido Mare, a luxury hotel in Portofino. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and maintaining a high level of professionalism at all times.

Key Responsibilities

  • Front Desk Operations: Fulfill the operations of the Front Desk, according to company policies and procedures, maintaining high standards at all times.
  • Guest Services: Maintain professional relationships with guests and colleagues, anticipate guests' needs, and handle guests' complaints.
  • Cash Handling: Responsible for cash accounting, including the payment of guest bills.

Requirements

  • Experience: At least 2 years of experience in the same role in luxury hotels.
  • Communication Skills: Good communication skills, with the ability to handle stressful situations and remain calm under pressure.
  • Language Skills: Fluent in Italian and English, with a third language required.
  • Service Standards: High standards of service, with a focus on delivering exceptional customer experiences.
  • Technical Skills: Knowledge of Microsoft Office package.

Benefits

  • Seasonal Labour Contract: We offer a seasonal labour contract according to C.C.N.L. Settore Turismo - Level 4, Front Desk Agent.
  • Salary and Benefits: Salary as per CCNL, with increases based on seniority and skill level, separate payslip for 13°, 14°, and TFR.
  • Welfare Incentive: Monthly welfare incentive based on quality goals, plus a welcome bonus.
  • Accommodation and Transportation: Accommodation in our staff house, including breakfast, and bus ticket as a benefit for the contract period.
  • Staff Perks: Staff cantine, Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises, and safaris, and discounted food and beverages.