Lavori attuali relativi a Front Office Supervisor for Luxury Hospitality - Portofino, Liguria - Belmond
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Front Desk Manager
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Portofino, Liguria, Italia Belmond A tempo pienoFront Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Splendido Mare, a Belmond Hotel. The ideal candidate will have a passion for delivering exceptional customer service and a strong background in hospitality management.Main Responsibilities:Greet guests and ensure a smooth check-in and...
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Portofino, Liguria, Italia Belmond A tempo pienoDiscover Your Dream Role at BelmondWe are seeking dynamic and enthusiastic individuals to join our team in Portofino. As a leading luxury hotel brand, Belmond offers captivating opportunities for career growth and professional development.About the Role:As an intern in our Hospitality Operations department, you will have the chance to work with talented...
Front Office Supervisor for Luxury Hospitality
2 mesi fa
About Splendido Mare:
Splendido Mare, a distinguished property within the Belmond portfolio and part of the LVMH Group, is a captivating guesthouse situated in the picturesque Portofino. Our acclaimed restaurant, DaV Mare, reflects the essence of refined Italian cuisine, curated in collaboration with the esteemed 3-Michelin-star Cerea family. This gem on the Italian Riviera is a celebration of Ligurian culture and hospitality.
Position Overview:
We are seeking a dedicated Reception Manager for the upcoming season to enhance our Front Office team. The ideal candidate will possess a genuine passion for hospitality and be adept at navigating challenges with grace. This role demands a commitment to delivering authentic luxury experiences, characterized by care, confidence, curiosity, and a sense of community.
Key Responsibilities:
- Welcome guests, ensuring a seamless and friendly check-in and check-out process.
- Assign rooms to guests based on their preferences and requirements.
- Respond to inquiries and provide comprehensive information about the hotel and surrounding area.
- Coordinate special requests and liaise with all hotel departments to uphold the highest service standards.
- Implement Leading Quality Assurance Standards effectively.
- Support, mentor, and oversee front office staff.
- Manage workload distribution during shifts.
- Maintain effective communication and relationships with all departments.
- Ensure accurate room status information is communicated and maintained.
- Address guest concerns promptly and courteously.
- Conduct regular meetings with the front office team to ensure alignment.
- Optimize room revenue and occupancy through daily status reviews.
- Ensure adherence to all hotel policies and regulations.
- Utilize Front Office computer systems proficiently.
- Respond to all messages and emails professionally and promptly.
- Monitor V.I.P. guests and their specific requests.
- Review daily front office reports generated by Night Audit.
- Examine the front office log book and guest feedback consistently.
- Maintain an organized filing system for all documentation.
- Perform Duty Manager responsibilities and additional tasks as assigned by management.
Qualifications:
- A minimum of 5 years of relevant professional experience, preferably in an international setting.
- Fluency in English and Italian; proficiency in a third language is required.
- Familiarity with Hotel Management software.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher).
Additional Skills:
- Strong communication skills, emotional intelligence, and adaptability.
- Ability to collaborate effectively as a team player.
- Results-driven approach, consistently delivering high levels of service.
- A global perspective, treating all individuals with respect and inclusivity.
Benefits:
- Seasonal labor contract in accordance with industry standards.
- Competitive salary with potential increases based on experience and skill level.
- Monthly welfare incentives tied to quality goals.
- Accommodation provided, including meals.
- Transportation benefits during the contract period.
- Access to the Discovering Belmond program, offering complimentary stays at Belmond properties and discounts on various services.
About Belmond:
Belmond has been at the forefront of luxury travel since 1976, boasting a portfolio that spans 24 countries and includes 46 exceptional properties. Our brand is built on a foundation of heritage, craftsmanship, and authentic service, with a commitment to responsible and sustainable tourism.