Customer Service Manager
1 giorno fa
We are supporting a fast-growing consumer goods company in the search for a Customer Service Manager B2B & B2C The manager will lead the end-to-end service operations across both business channels. The role reports directly to the Commercial Director and is accountable for delivering an outstanding customer experience, ensuring operational excellence in pre- and post-sales activities, and driving continuous improvement across processes, systems, and service KPIs. Main Responsibilities 1. B2B Partner Service Management Lead and develop the team supporting national and international commercial partners. Oversee the full order-to-delivery cycle, including after-sales support, claims, returns, and communication with pharmacies, distributors, agents, and key accounts. Act as the operational counterpart to the Sales organization for strategic customers. Ensure seamless coordination between Customer Service, Sales Operations, and Logistics. Track and analyze B2B KPIs (order accuracy, response times, service level, partner satisfaction). Maintain and evolve process documentation and initiate optimization plans. 2. B2C Customer Care (E-commerce & Loyalty) Manage the B2C service team across all channels (email, ticketing, chat, phone, social). Handle all customer requests related to orders, deliveries, payments, returns, refunds, loyalty programs, and UX issues. Monitor B2C metrics (SLA, CSAT, FCR, churn, retention) and implement improvement actions. Collaborate with E-commerce, Marketing, and UX to identify recurring issues and propose solutions. Establish service guidelines and workflows to reduce workload and accelerate resolution times. Ensure service readiness during product launches, campaigns, and peak periods. Support commercial initiatives through cross-selling and up-selling opportunities. 3. People Leadership Manage and motivate teams across multiple locations. Plan shifts, priorities, service standards, and training programs. Develop capabilities and oversee performance evaluations for team members. 4. Process Optimization, KPIs & Reporting Continuously monitor operational performance for both B2B and B2C channels. Define and track qualitative and quantitative KPIs. Lead initiatives to enhance systems (CRM, ERP, ticketing) and streamline workflows. Prepare management reports and insights supporting business decisions and service evolution. Cross-Functional Collaboration Sales & Key
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Customer Service Manager
2 settimane fa
WorkFromHome, Italia Azienda Anonima A tempo pienoWe are supporting a fast-growing consumer goods company in the search for a Customer Service Manager B2B & B2C The manager will lead the end-to-end service operations across both business channels. The role reports directly to the Commercial Director and is accountable for delivering an outstanding customer experience, ensuring operational excellence in pre-...
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Customer Service Manager
3 settimane fa
WorkFromHome, Italia Azienda Anonima A tempo pienoWe are supporting a fast‑growing consumer goods company in the search for a Manager who will lead the end‑to‑end service operations across both business channels. The role reports directly to the Commercial Director and is accountable for delivering an outstanding customer experience, ensuring operational excellence in pre‑ and post‑sales...
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Hybrid Customer Service Manager
2 settimane fa
WorkFromHome, Italia Azienda Anonima A tempo pienoA fast-growing consumer goods company in Italy is seeking a Customer Service Manager to oversee B2B and B2C service operations. The ideal candidate will have over 10 years of experience in customer service, lead teams across multiple locations, and implement effective service processes. Strong analytical skills combined with a customer-centric approach are...
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Sales & Customer Service Manager Remoto
4 settimane fa
WorkFromHome, Italia Napoli A tempo pienoUn'accademia internazionale di bellezza cerca un Sales & Customer Service Manager da inserire nel team. Il candidato ideale ha una forte conoscenza dell'italiano e buone capacità comunicative e organizzative. Le responsabilità includono comunicare con i clienti, supportarli nelle fasi di pagamento e gestione di attività organizzative. Offriamo stipendio...
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Customer Experience Manager
4 settimane fa
WorkFromHome, Italia GCX A tempo pienoJob Title: Service Manager Position reporting to: Head Of Service Management Location: Milan, Italy Role Summary We’re looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction is...
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Customer Experience Manager
4 settimane fa
WorkFromHome, Italia GCX A tempo pienoJob Title: Service Manager Location: Milan, Italy Role Summary We’re looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction is first class. This role is accountable for...
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CUSTOMER SERVICE OPERATOR
1 giorno fa
WorkFromHome, Italia Carlsberg Group A tempo pienoCosa farai (responsabilità chiave) A riporto del Customer Service Manager, sarai inserito/a nelle attività ordinarie del team dedicato al canale Off Trade, Export, Clienti Speciali e Intercompany: l’operatore di customer service agisce come link tra la nostra rete vendite ed il nostro cliente finale; fornisce informazioni sul prodotto e risponde alle...
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Customer Service
1 giorno fa
WorkFromHome, Italia Bolton Group A tempo pienoSiamo alla ricerca di un Customer Service & Logistics Specialist da inserire all’interno del team di Customer Service , parte integrante della funzione Supply Chain di Bolton Food , con sede in Italia, Milano . Stiamo cercando una persona dinamica, precisa e orientata al cliente, che supporti le attività operative e strategiche del team Customer Service,...
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Hybrid Customer Experience Lead- Telecom
4 settimane fa
WorkFromHome, Italia GCX A tempo pienoA leading telecom service provider is seeking a proactive Service Manager in Rome, Italy. The ideal candidate will drive customer satisfaction and service excellence, managing operations and incident resolution processes. Responsibilities include collaborating across departments, providing service reports, and overseeing customer documentation. Candidates...
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WorkFromHome, Italia Siemens A tempo pienoProject Manager Customer Service Electrification and Automation Create a better tomorrow with us. We are looking for a Customer Service Project Manager, to be hired with a permanent contract in Milan within the Electrification And Automation area. Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in...
