Guest Experience Intern

1 settimana fa

Milano, Italia Meliá Hotels International A tempo pieno

_“The world is yours with Meliá”_

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

**Job description**:
We are looking for a Guest Experience Intern to join our team of passionate individuals at Gran Melià Palazzo Cordusio to provide an effective, efficient, courteous and friendly service to all guests. Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.

**What will I be doing?**
- To assist the Guest Experience Team in all duties and responsibilities of the Department.
- To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
- To anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.
- To ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly.
- To ensure that all guests’ requests and queries are answered as soon as possible, being familiar at all time with the complaints procedures and various quality tools.

Because belonging to the great Meliá family is being VIP, you will enjoy _My MeliáRewards _which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

I dati del curriculum potranno essere comunicati alla società controllante Meliá Hotels International SA e agli hotel del Brand Meliá presenti in Italia. Il tempo di conservazione degli stessi è di 24 mesi e non si effettuano attività di profilazione.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 - GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

Contratto di lavoro: Tempo pieno

Benefit:

- Buoni pasto

Orario:

- Turni

Lingua:

- Italiano (Obbligatorio)
- Inglese (Obbligatorio)

Sede di lavoro: In person

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