Customer Journey Expert

**REQ-10103192**:

- **07/10/2025**:

- **IT Engineering**:

- **Milaan, Italië**ING Bank**

**Key Responsibilities**

Lead the QA strategy and e
- Manage Functional, Integration, Accessibility, Compatibility, Regression testing activities at program/tribe level
- Collaborate with business analysts, developers, and other teams to ensure test coverage of business-critical and regulatory scenarios
- Oversee test automation initiatives using industry-standard tools and frameworks Ensure traceability of test cases to business and regulatory requirements and for audit, So
, Risk controls
- Manage defect lifecycle and ensure timely resolution of issues
- Prepare and present test metrics, risk assessments, and quality reports to senior stakeholders Coordinate with e
- ternal vendors and third-party systems for end-to-end testing Ensure testing processes comply with internal audit and e
- ternal regulatory standards Develop a team of internal and e
- ternal test engineers

**Qualifications**
- Degree in STEM or higher 8+ years of e
- perience in software testing, with at least 4 years in as test manager role. Proven e
- perience in banking or financial services domain
- English C1 level
- ISTQB Advanced Test Manager Level certification or equivalent

**Preferred Skills**

E
- perience with test automation tools and test management platforms (e.g., Azure DevOps Test Plan)
- Familiarity with Agile, DevOps, and CI/CD practices E
- cellent communication and stakeholder management skills E
- perience with testing APIs, microservices, cloud-based banking platforms
- Knowledge of business and operational processes of the bank
- Manage teams and people
- Build relationships and care network management

**Working conditions**:Full Time

**Duration**: Permanent

**Location**: Milan (hybrid)

**About ING**

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully fleible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

**The benefits of joining ING**

In addition to being a part of a great team, working in a fun and innovative environment, we offer:
- Super fleible smart working-
- Competitive base salaries and performance based bonuses-
- Diverse cultures & Innovative mindsets-
- International Environment-
- Commitment to sustainability-
- Lots of training development opportunities to help you grow-
- Lots of moments dedicated to physical and mental well-being-
- A special day off when it is your birthday: we call it #doyourbirthday-
- And of course we can’t forget: free water & coffee at the office**Our Commitment**

**Job Application Safety Reminder** ️ - No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.- If you suspect suspicious activity, report it immediately. Your safety matters to us.
- Your place of work

**Eplore the area**

Questions? Just ask
Sabrina Lenti
- Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.