Technical Support

7 giorni fa

Roma, Italia Nextools Shopify App Studio A tempo pieno

Hybrid (Rome, Italy) or Remote | Full-time

At **Nextools**, **Italy’s #1 Shopify App Studio**, we build smart tools that help merchants optimize their stores and embrace the future of Shopify Functions.

Our app suite include:

- **SupaEasy** - Shopify Functions generator & migrator from Scripts
- **HidePay** - Checkout Payment customizations
- **HideShip** - Checkout Shipping customizations
- **MultiScount** - Stackable & tiered discounts
- **CartBlock** - Checkout order validation
- **SupaElements** - Checkout UI customizationsplus other specialized solutions for Shopify Plus merchants.

We’re looking for a **Technical Support & Customer Success Specialist**with strong **Shopify expertise** and **JavaScript skills** to support merchants, troubleshoot technical issues, and ensure customer satisfaction.

**Who We’re Looking For**
- **2+ years** of **experience**in Shopify app or eCommerce tech support
- Strong knowledge of **Shopify themes, apps, and Functions**:

- Proficiency with **JavaScript**, HTML, CSS, and Liquid
- Experience supporting Shopify Plus merchants
- Excellent written & spoken **English** (other languages a plus)
- Strong **troubleshooting and analytical skills** to solve complex issues
- Excellent **communication, time management, and collaboration** skills
- Ability to **work**independently and **within a team**

**What You’ll Do**
- Troubleshoot **Shopify Functions** and app integration issues (focus on **SupaEasy**)
- Monitor and resolve customer requests across multiple support channels
- Collaborate with founders and developers to resolve problems quickly
- Create and maintain **help documentation, FAQs, and tutorials**:

- Collect feedback to improve support processes and product features
- Guide merchants migrating from **Shopify Scripts to Functions**:

- Ensure **customer satisfaction** by delivering effective, timely solutions

**We Offer**
- Hybrid or Remote work environment with flexible hours
- Opportunity to work on **leading Shopify Functions apps**:

- A role with direct impact on merchant success and product evolution

This isn't just a support role, we're looking for a proactive collaborator, who can think critically and build trusting relationships with our merchants, helping us maintain the high support standards described in our apps reviews.

Contratto di lavoro: Tempo pieno

Retribuzione: €600,00 - €1.900,00 al mese

Benefit:

- Lavoro da casa
- Orario flessibile

Esperienza:

- codice JavaScript: 2 anni (Obbligatorio)
- conoscenza Shopify : 2 anni (Obbligatorio)

Lingua:

- Inglese (Obbligatorio)

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