Service Manager

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

**Service manager**
Intesa, a company of the Kyndryl group, as part of its growth and positioning as a pole of innovation and digital transformation, is looking for a **Service manager**who will be the reference resource for everything related to the delivery and management of the required services.
**Responsabilities**
- Proactive relationship with the Customer, through regular alignments to be carried out in presence or via call
- Primary interface between Customer and Sales/Pre-Sales
- First level of escalation for critical issues in the project or AM area
- Direct involvement for open severity 1 issues and interventions
- Focal point for scheduled service downtime communications
- Accounting report (service traffic) and control of any excess consumption of service
- Support service progress reports (and related HD Tickets)
- Service monitoring and KPI and SLA reporting

**Requirements**:

- Experience in banking sector is considered a plus
- Good knowledge of the English language. A minimum level of B2-C1 is required

**What we offer**
- Young and dynamic environment. Highly flexible smart working contract.
- Trust and respect for ideas and opinions: everyone in our team is free to share and propose new ideas and solutions.
- Community events and initiatives where you will have the opportunity to discuss company projects related to sustainability, inclusion, and education.

**Location**: Italy (with smart working contract)
**_Consent to data processing _**:
**_Diversity&Inclusion _**:
**_Acknowledgement of code of ethics and code of discipline _**:
**Who You Are**

See job description above

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

**Get Referred