Contract Service Manager

6 giorni fa

Lonate Pozzolo, Italia Fives A tempo pieno

Fives Intralogistics SPA, a leading multinational company in the design, construction, start-up and assistance of systems and machines for automatic handling and sorting in the courier, postal, distribution and e-commerce market, in the context of strengthening its structure, is looking for a

**CONTRACT SERVICE MANAGER
Directly reporting to the Service BU Leader, he/she will be in charge to manage service contracts, including PMI, preventive maintenance, call-out, help-desk and audits,, for a Key Client.

At the same time, he/she will evaluate technical feasibility for possible retrofit for improvements/evolutions at customer sites.

He/she will responsible to:

- achieve Customer satisfaction keeping high service quality
- respect of contract budget
- perform risk analysis, planning, supervision and follow up of the Service Contracts
- perform cost efficiency
- evaluate customer needs for optimization and evolutions

The Contract Service Manager will:

- manage independently customer relation, updating and reporting status of activities and contract change requests
- work closely to the customer to define strategies for service business development
- support technical and commercial aspects
- evaluate and collect customer satisfaction

Profil

Desired skills:

- at least 4 years of professional experience preferably within automation
- automation technical background
- experience in contract/project management
- good commercial and negotiation skills
- high commitment towards customers
- excellent organizational skills and ability to manage multiple projects with shifting deadlines
- good knowledge of English, French is an asset
- willingness to travel

Soyez acteurs d'une industrie durable Chaque jour, depuis 200 ans et dans 25 pays, nous (8500 collaborateurs) créons les solutions durables dont le monde a besoin en inventant les technologies de demain sur tout le spectre de l'industrie :de la métallurgie à la logistique de pointe, des cimenteries à la Tech, des objets connectés à l'aérospatial. Venez entreprendre dans un cadre de travail qui concilie, autonomie, responsabilisation et résultats. Venez œuvrer au sein d'un collectif de femmes et d'hommes passionnés, fiers d'être des pionniers et surtout fiers de faire bouger le monde.

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