Customer Support Coordinator

3 giorni fa

Parma, Italia FORTNA A tempo pieno

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.- At FORTNA, we believe in fostering a workplace that isn't just a job but a movement - a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. Position Description: As a Customer Support Coordinator, you will be responsible for coordinating contractual agreements with clients and the overall service provided. This includes organizing inspections and maintenance, as well as building a long-term relationship to ensure continuity of service. You will join the Lifecycle Performance Services team at FORTNA and your responsibilities will include: - Supporting active billing management- Liaising with logistics operators- Managing warehouse stock and after-sales support- Carrying out reporting and data analysis- Managing customer master data and updating information in the relevant CRM- Preparing quotations and drafting offers to support the sales team- Assisting end customers and prospects with issue resolution and general inquiries related to the sales and after-sales processes- Maintaining relationships with distributors and market partners- Order confirmations and delivery scheduling- Monitoring order status- Communicating with customers and coordinating with internal teams Experience and Skills: Hard Skills: - University degree or technical/humanities diploma- Significant experience in similar roles- Excellent knowledge of English- Good knowledge of French, German, or Spanish is a plus Soft Skills: - Ability to work within a complex, matrixed, and customer-focused organization- Strong communication skills with the ability to bring energy and a mindset of continuous improvement- Excellent interpersonal effectiveness, communication, and negotiation skills What We Offer: We are a fast-growing international company currently undergoing a major organizational transformation, enabling the creation of new processes and workflows. We offer a dynamic work environment where personal initiative is appreciated and valued.

  • Customer Support Coordinator

    1 settimana fa

    Parma, Italia Material Handling Systems, Inc. A tempo pieno

    CUSTOMER SUPPORT COORDINATOR page is loaded## CUSTOMER SUPPORT COORDINATORlocations: Parma, Parma, Italytime type: Full timeposted on: Posted Todayjob requisition id: R******FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption...

  • Customer Support

    3 settimane fa

    Parma, Italia FORTNA A tempo pieno

    A leading international company is looking for a Customer Support Coordinator in Parma, Italy. Responsibilities include coordinating with clients, managing billing, and supporting the sales team. Candidates should have a university degree, significant experience, and excellent English skills, plus knowledge of additional languages is a plus. Join our dynamic...

  • Customer Support Coordinator

    2 giorni fa

    Parma, Italia MHS A tempo pieno

    FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile...

  • Customer Support Coordinator

    2 settimane fa

    Parma, Italia Fortna A tempo pieno

    OverviewFORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations.Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile...

  • Customer Support Coordinator

    1 settimana fa

    Parma, Italia Material Handling Systems A tempo pieno

    FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations.Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile...

  • Business Development Coordinator

    1 settimana fa

    Parma, Italia Camlin Group A tempo pieno

    Business Development Coordinator Parma, Italy Business Development Coordinator Sales Support Manager Mid -Intermediary Level Commercial WHAT TO EXPECT DAY TO DAY We are seeking to appoint a Business Development Coordinator person. You will be supporting our international sales team to sustain and grow our global customer base. This is a fast-paced...

  • Technical Customer Support

    2 giorni fa

    Parma, Italia Bormioli Pharma A tempo pieno

    The resource, within the Technical Customer Support Team will pursue the improvement of the level of customer satisfaction, ensuring the approval of new products on the customer's lines, the compliance of the after-sales service with the quality standards required by national - international regulations and the company's Quality policies. **Main...

  • Customer Care Specialist — Sap

    2 giorni fa

    Parma, Italia Adecco A tempo pieno

    A prominent recruitment agency in Emilia-Romagna is seeking a Customer Care Specialist to join a dealership's customer support team.The successful candidate will manage customer requests, coordinate with various departments, and handle order processing in SAP.Expertise in customer communication and problem-solving is essential.This role offers an opportunity...

  • Italian Customer Support Specialist — Grow in Barcelona

    2 settimane fa

    Parma, Italia Nordicrecruiters A tempo pieno

    A global customer support company seeks Italian-speaking Customer Support Specialists to join their team in Barcelona! Enjoy a relocation package that includes a flight, accommodation support, and competitive salary with performance bonuses. Applicants should have C1-level Italian and proficiency in English, with a customer-oriented attitude. Experience is...

  • Italian-Speaking Customer Expert – Premium Support

    6 giorni fa

    Parma, Italia EU Best Jobs A tempo pieno

    A leading recruitment agency is seeking a Customer Service Specialist in Parma, Italy. The role involves delivering exceptional support, handling customer feedback, and working with internal teams to ensure satisfaction. Candidates should have excellent Italian and good English skills, along with experience in premium customer service. The position offers...