Customer Support Coordinator
2 settimane fa
OverviewFORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations.Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery.Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow.We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.Position DescriptionAs aCustomer Support Coordinator, you will be responsible for coordinating contractual agreements with clients and the overall service provided.This includes organizing inspections and maintenance, as well as building along-term relationshipto ensure continuity of service.You will join theLifecycle Performance Servicesteam at FORTNA and your responsibilities will include:Supporting active billing managementLiaising with logistics operatorsManaging warehouse stock and after-sales supportCarrying out reporting and data analysisManaging customer master data and updating information in the relevant CRMPreparing quotations and drafting offers to support the sales teamAssisting end customers and prospects with issue resolution and general inquiries related to the sales and after-sales processesMaintaining relationships with distributors and market partnersOrder confirmations and delivery schedulingMonitoring order statusCommunicating with customers and coordinating with internal teamsExperience and SkillsThe ideal candidate should meet the following requirements:Hard SkillsUniversity degree or technical/humanities diplomaSignificant experience in similar rolesExcellent knowledge of EnglishGood knowledge of French, German, or Spanish is a plusSoft SkillsAbility to work within a complex, matrixed, and customer-focused organizationStrong communication skills with the ability to bring energy and a mindset of continuous improvementExcellent interpersonal effectiveness, communication, and negotiation skillsWhat We OfferWe are a fast-growinginternational companycurrently undergoing a major organizational transformation, enabling the creation of new processes and workflows.We offer adynamic work environmentwhere personal initiative is appreciated and valued.#J-*****-Ljbffr
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Customer Support Coordinator
1 settimana fa
Parma, Italia Material Handling Systems, Inc. A tempo pienoCUSTOMER SUPPORT COORDINATOR page is loaded## CUSTOMER SUPPORT COORDINATORlocations: Parma, Parma, Italytime type: Full timeposted on: Posted Todayjob requisition id: R******FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption...
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Customer Support
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Parma, Italia FORTNA A tempo pienoA leading international company is looking for a Customer Support Coordinator in Parma, Italy. Responsibilities include coordinating with clients, managing billing, and supporting the sales team. Candidates should have a university degree, significant experience, and excellent English skills, plus knowledge of additional languages is a plus. Join our dynamic...
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Customer Support Coordinator
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Parma, Italia MHS A tempo pienoFORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile...
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Customer Support Coordinator
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Parma, Italia FORTNA A tempo pienoFORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile...
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Customer Support Coordinator
1 settimana fa
Parma, Italia Material Handling Systems A tempo pienoFORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations.Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile...
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Parma, Italia EU Best Jobs A tempo pienoA leading recruitment agency is seeking a Customer Service Specialist in Parma, Italy. The role involves delivering exceptional support, handling customer feedback, and working with internal teams to ensure satisfaction. Candidates should have excellent Italian and good English skills, along with experience in premium customer service. The position offers...
