Customer Support Coordinator

1 settimana fa

Parma, Italia Material Handling Systems A tempo pieno

FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations.Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery.Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow.We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.At FORTNA, we believe in fostering a workplace that isn\u****t just a job but a movement – a collective effort to redefine success and transform challenges into opportunities."Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves.Our Team.Our Passion.Our Approach.Position DescriptionAs aCustomer Support Coordinator, you will be responsible for coordinating contractual agreements with clients and the overall service provided.This includes organizing inspections and maintenance, as well as building along-term relationshipto ensure continuity of service.You will join theLifecycle Performance Servicesteam at FORTNA and your responsibilities will include:Supportingactive billing managementLiaising withlogistics operatorsManagingwarehouse stockandafter-sales supportCarrying outreporting and data analysisManagingcustomer master dataand updating information in the relevant CRMPreparing quotations and drafting offersto support the sales teamAssistingend customers and prospectswith issue resolution and general inquiries related to the sales and after-sales processesMaintaining relationships withdistributors and market partnersOrder confirmationsanddelivery schedulingMonitoring order statusCommunicating with customersand coordinating with internal teamsHard SkillsUniversity degree or technical/humanities diplomaSignificant experience in similar rolesExcellent knowledge ofEnglishGood knowledge ofFrench, German, or Spanishis a plusSoft SkillsAbility to work within acomplex, matrixed, and customer-focused organizationStrong communication skills with the ability to bring energy and a mindset of continuous improvementExcellent interpersonal effectiveness, communication, andnegotiation skillsWhat We OfferWe are a fast-growinginternational companycurrently undergoing a major organizational transformation, enabling the creation of new processes and workflows.We offer adynamic work environmentwhere personal initiative is appreciated and valued.#J-*****-Ljbffr

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