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Customer Success Team Leader

5 ore fa

Milano, Lombardia, Italia Siemens Digital Industries Software A tempo pieno

About Us
Siemens Digital Industries Software - Transform the everyday.
Let's make the difference together
Meet the team -
Video
Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development

Please visit

About the Role:
We are looking for a Customer Success Team Leader to help guide and elevate a growing group of Customer Success Managers (CSMs) across the EMEA region. This role is ideal for an experienced and high‑performing CSM who enjoys leading by example, enabling others, and strengthening our Customer Success community—while continuing to directly manage strategic customers of their own.

As a key contributor within our Customer Success organisation, you will play a vital role in driving adoption, value, and retention across our Enterprise SaaS portfolio. You'll support your peers through coaching, best‑practice sharing, and day‑to‑day guidance, helping shape how Customer Success operates and grows within Siemens Digital Industries Software.

This role can be based in either Italy, Poland, Netherland or Spain and includes periodic travel across the region.

Key Areas of Responsibility:
Lead by example

  • Serve as a senior CSM within the team, managing your own portfolio of enterprise customers and delivering measurable business outcomes.
  • Provide day‑to‑day guidance, mentoring, and coaching to CSMs, helping elevate skills, confidence, and customer engagement quality.

Enable team performance

  • Foster a culture of collaboration, learning, and operational excellence across the EMEA CSM community.
  • Support onboarding of new team members and promote best practices that improve consistency and customer experience.

Drive customer value and adoption

  • Help accelerate customer time‑to‑value by supporting effective onboarding, reviewing usage insights, and promoting adoption strategies that scale.
  • Partner with Sales to support renewals and help identify upsell/cross‑sell opportunities.

Strengthen customer success operations

  • Contribute to process optimisation and scalable ways of working across GRR, NRR, NPS, CSAT, and product adoption metrics.
  • Facilitate feedback loops with Product, Services, Sales, and Support to ensure customer needs influence roadmaps and service improvements.

Support complex customer scenarios

  • Act as an escalation point for challenging cases, helping the team navigate risks with a calm, solutions‑focused mindset.
  • Reinforce alignment around customer outcomes and Siemens' strategic objectives.

Qualifications
:

  • Significant experience as a Customer Success Manager in a B2B SaaS or enterprise software environment, with a track record of driving adoption, retention, and business value.
  • Demonstrated ability to coach and influence peers, lead initiatives, or contribute to team development.
  • Strong communication and stakeholder‑management skills, with the confidence to engage senior customer and internal stakeholders.
  • Strategic thinker with a practical, hands‑on approach to problem‑solving and customer engagement.
  • Experience working with large, international enterprise customers; familiarity with industrial software (e.g., CAD, PLM, CAE, Simulation, Low Code) is a plus.
  • Fluent in English; additional European languages are beneficial.
  • Bachelor's or Master's degree in a relevant field, and willingness to travel across the EMEA region as needed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens. Making Real What Matters
If you want to make a difference – make it with us

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