Technical IT Service Manager_D-1622

About the Job 

As a Technical IT Service Manager at Allianz, you will play a key role in shaping and delivering a high-performing Informatica IDMC (Intelligent Data Management Cloud) Service. In this role, you'll have the opportunity to apply your expertise to ensure seamless service delivery, maximize performance and availability, and directly contribute to customer satisfaction. You'll also have the chance to enhance and drive improvements in our service management framework, making a real impact on both the business and your professional growth.

What you do

• Oversee the full lifecycle of IDMC Data Products services, from planning and design to delivery and retirement, ensuring alignment with business needs.

• Manage incident, problem, and change management processes to guarantee timely resolution and minimal business disruption.

• Monitor and report on service performance, identifying improvement opportunities and driving corrective actions.

• Develop, implement, and maintain IT service management frameworks and policies based on ITIL best practices.

• Collaborate with cross-functional teams, vendors, and service providers to ensure successful service delivery and integration.

• Ensure compliance with internal standards, security requirements, and external regulations, while managing risks effectively.

• Lead service reviews, provide strategic recommendations, and mentor junior team members to foster continuous improvement.

What you bring 

• Proven hands-on experience in managing technical enablement and implementations in IT Services or Projects – Specifically with Informatica's IDMC - Data Products.
• Technical experience and knowledge on IDMC data components such as Data Governance, Data Catalog, Data Quality, Data Lineage, and Data Integration is a must.
• Experience in implementing, provisioning and managing Informatica Data Management Services and Solutions are needed - preferably in large enterprise environments.
• Exposure to cloud-based services and infrastructure is an add-on.
• Experience in customers technical onboarding and service enhancement activities to adopt new technical product features.
• Expertise in ITIL framework and best practices for end-to-end IT Service Management

What we offer 

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

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Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

75641 | Ingeniería informática y tecnológica | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido