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Customer Success Specialist
36 minuti fa
Join Crono as a Customer Success Specialist – Help us bring success to our customers
Crono is one of the fastest-growing startups in the SalesTech space, offering a cutting-edge AI-powered SaaS platform that helps B2B companies streamline their Sales operations. With 250+ customers across Europe (strong presence in Italy and Spain), we're scaling fast – and we're looking for someone ready to grow with us.
About the Role
We're on the lookout for someone who:
- Gets bored by routine.
- Thrives in fast-paced environments.
- Can't sleep until problems are solved.
- Wants to make a real impact.
As a
Customer Success Specialist
, you'll be at the heart of our relationship with clients. You'll work closely with our CS Management team to support, engage, and grow our customer base, ensuring they get the most out of Crono – and have an amazing experience doing so.
This role is the perfect launchpad if you're curious about the world of SaaS, want to develop real skills (not just get coffee), and love working with people.
Your Mission
- Own Relationships
→ Support the CS Management team in building meaningful, trust-based relationships with customers. - Solve Problems
→ Proactively understand user needs, flag roadblocks, and help design solutions that matter. - Drive Value
→ Support customers in reaching their goals through data, guidance, and tailored resources (guides, playbooks, etc). - Co-create Processes
→ Help us improve the way we onboard, support, and retain customers by making things smarter and smoother. - Collaborate Across Teams
→ Work side-by-side with sales, product, and marketing to align on customer insights and turn feedback into action. - Be Data-Smart
→ Use analytics to understand customer behavior and propose ideas that improve the experience.
Who You Are
- Completed a Bachelor's or Master's degree in Business, Marketing, Communication or similar.
- A natural communicator – empathetic, clear, and human-first.
- Curious, proactive, and energized by solving challenges.
- Organized and detail-oriented, but always see the bigger picture.
- Fluent in Italian and English.
- Spanish is a strong plus.
Why Join Crono
- Young, empowered team
→ We believe in trust over control. Everyone at Crono owns what they do and is given space to express their full potential. - Real impact
→ You'll work on real problems, with real customers, from day one. - Career opportunities
→ Full-time offer possible after the internship + internal growth is the norm here. - Competitive compensation
→ We value your time and talent. - Next-gen workplace
→ Our HQ is based in
C30
, one of Milan's most vibrant and cutting-edge coworking spaces. It's a creative hub where startups thrive, connections are constant, and the vibe is pure
Silicon Valley
. - Dynamic environment
→ Fast-growing startup where nothing is "just because we've always done it this way."
We don't just care about customer satisfaction. We care about people – their goals, struggles, and wins.
If you're looking for a place where you can grow fast, be trusted, and connect with a team that's building something meaningful – we'd love to meet you.
