Remote Italian speaking Customer Service Representative in Athens, Greece

3 giorni fa

Napoli, Campania, Italia Cross Border Talents A tempo pieno

Join a Team That Values Empathy, Excellence, and Innovation

Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

What You will Do

  • Provide empathetic, accurate, and timely support to the users.
  • Stay informed about the products and community standards to offer effective solutions.
  • Make thoughtful decisions while advocating for the community's best interests.
  • Investigate and resolve user issues, including account support requests and reports of abusive content.
  • Respond to inquiries with speed, quality, and empathy.
  • Use your market-specific knowledge to identify scalable improvements in user support.
  • Analyze data to enhance user experience and improve workflows.
  • Enforce Terms of Use by monitoring and addressing abuse reports.
  • Spot trends and escalate complex issues to the global team when necessary.

What We are Looking For

  • Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Italian (C2) and English (B2).
  • A proactive attitude with a bias toward doing whats right for the community.
  • Attention to detail and a results-driven mindset.
  • Ability to analyze data and identify trends to enhance workflows.
  • Familiarity with products and community standards (training will be provided).

What We Offer

Compensation & Benefits

  • Salary: 1100 EUR gross monthly x 14 per year
  • Performance bonus: up to 200 EUR per month
  • Work Schedule: Monday Sunday hours per day, 5 days per week with rotative shifts)
  • Opportunity to work in an international and supportive environment in Athens.
  • Continuous training and career development opportunities.
  • Flexible working conditions and a vibrant workplace culture.
  • Relocation assistance for candidates outside of Greece.

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