Customer Service Representative

2 minuti fa

Bolzano, Trentino-Alto Adige, Italia Resolv A tempo pieno

Veterinary Customer Service Representative (Remote, Full-Time – Belize)

Location: Remote (Belize only)

Type: Full-Time

About the Role

A growing network of veterinary clinics serving pet communities across the East Coast and Southern United States is seeking full-time, remote Veterinary Customer Service Representatives based in Belize.

This role focuses on supporting pet parents through high-quality customer service, appointment scheduling, and preventative care communication. The Veterinary CSR will act as one of the first points of contact for clients and play a key role in ensuring a positive, compassionate experience.

What You'll Do

  • Handle inbound and outbound calls with pet owners
  • Schedule appointments and manage follow-ups
  • Provide basic information on preventative care services
  • Communicate calmly and professionally with clients in emotional situations
  • Follow structured workflows and internal processes
  • Maintain a consistent, empathetic customer experience

Requirements:

Required Skills & Qualifications

  • Strong verbal communication skills with clear, neutral English pronunciation
  • Ability to speak confidently and empathetically with pet owners
  • Comfortable handling both inbound and outbound calls
  • Reliable high-speed internet and a quiet, professional home work environment
  • Ability to follow structured workflows while maintaining an empathetic tone
  • Comfortable working independently in a remote environment
  • Must be based in Belize

Nice to Have

Previous experience in:

  • Veterinary clinics or animal care environments
  • Medical or healthcare scheduling roles
  • Call center or customer support roles handling sensitive topics
  • Personal experience as a pet owner (strongly preferred)
  • Familiarity with appointment scheduling systems or CRM tools

Next Steps

Shortlisted candidates will be invited to complete a short video interview as part of the screening process.

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