Consultant Information Technology

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website:  and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: SAP Senior Landscape and Service Manager
TYPE OF CONTRACT: Regular Consultancy (re-appointment)
UNIT/DIVISION: TECD
DUTY STATION (City, Country): HQ/Rome
DURATION:11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
Under the direct supervision of the Head of WINGS Services - TECD, the Consultant will be a key team member in the design, implementation, operation and optimization of the IT services and WINGS solutions to support WFP HQ and field offices worldwide. The SAP Senior Landscape and Service Manager will work on WINGS related Projects, taking care of the SAP System Landscape, making sure it is fit for purpose, while at the same time acting as a Service Manager for the oversight and supervision of the Application Maintenance team. The incumbent will also act as Project Manager and main Focal Point for SAP Upgrade Project.

ACCOUNTABILITIES/RESPONSIBILITIES:
The incumbent will be responsible for the following specific tasks:
As a Service Manager:
* Oversee the SAP Application maintenance for WFP operated by an external company, concerning the following SAP modules: HR (PA, PY, PT, PBC) , FI/CO, FM, SP, Projects.
* Controlling the maintenance and activities performed by the external company.
* Setting the priorities between the different enhancements, fixes and problem solving addressed by WFP business analyst of the different SAP functional area.
* Coordinating the work plan between the different enhancements in the different SAP area.
* Supervising the work plan progress and alerting the different stake holders when a deviation on the plan occurs and putting in place corrective actions when needed.
* Measure performances and response time from the AM team, making sure that SLA are enforced and penalties applied if there is an SLA breach.
As a Landscape Manager:
* Managing WFP SAP landscape.
* Plan the future of the SAP Landscape in view of system upgrades or migration to solutions like S/4 HANA, BW/4 HANA, SuccessFactors, Workday or other cloud-based SaaS solutions, and provide expert advice to the ERP Roadmap Senior Advisor on current and future ERP-based market best practices and standards.
* Coordinating and scheduling environments/servers copy and creation, taking into account the need of stakeholders in different SAP areas.
* Proposing, evaluating and implementing new SAP technologies.
* Liaise with WFP's hosting company regarding the Servers maintenance.
* Guarantying a reliable SAP infrastructure

* Managing Infrastructure Demand for On premise and Cloud based requests, infrastructure planning, System Landscape and Design, System Performance and allied activities.
* Providing expert advice on Cloud vs On premise solutions related to SAP software.
As SAP Upgrade Project Manager:
* Coordinate staff, consultants and contractors assigned to project activities towards the achievement of the objectives indicated in the business plans. Coordinate with supervisors/managers of the project team members to ensure respect of the agreed objectives.
* Review and certify the quality of the deliverables under the responsibility of TEC (e.g. specification documents, test strategy and documentation).
* Ensure that the technical work of the teams complies with the guidelines and procedures established by TEC.
* Discuss and support the resolution of issues and questions raised by the technical and functional teams of the project.
* Communicate clearly and manage stakeholders' expectations about the project's risks, quality, timeline and costs, keeping them informed on the progress of TEC activities, challenges and achievements.
* Report periodically the progress of the project technical tasks to Senior TEC Management, informing them on IT issues requiring attention and deciding how to best implement their decisions.
* Update the status of the SAP Upgrade Project using the TECD PPM Tool, including Tasks, Milestones, RAG, Risks and Issues.
* Other duties as required.
As SSP and next-gen ERP Roadmap Focal Point:
* Coordinate staff, consultants and contractors assigned to project activities towards the achievement of the objectives indicated in the business plans. Coordinate with supervisors/managers of the project team members to ensure respect of the agreed objectives.
* Review and certify the quality of the deliverables under the responsibility of TEC (e.g. specification documents, test strategy, migration strategy and documentation).
* Ensure that the technical work of the teams complies with the guidelines and procedures established by TEC (e.g. SDLC, Scrum, test methodology and Architectural Board endorsement).
* Discuss and support the resolution of issues and questions raised by the technical and functional teams of the project.
* Other duties as required.

DELIVERABLES AT THE END OF THE CONTRACT:

•System Landscape model definition, including but not limited to SAP specific solutions;

•Service Management status update and documentation on a weekly/monthly/quarterly basis.

•All projects assigned to the incumbent should be well documented, providing an overview of all projects under their responsibility, including their milestones, timelines, budget, risks and issues using the TECD PPM Tool Daptiv. Projects closed during the contract period should have supporting documentation, i.e. signed project closure report and lessons learned document.

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
University Degree in Computer Science or Information Technology or equivalent hands-on experience (10+ years)

Experience:
Minimum 12 years of professional experience as SAP Landscape Manager and 7 years as SAP Service Manager, in an International Organisation with a proven record of management and delivery of the full cycle of projects, ideally IT-related projects.
Knowledge & Skills:
SAP Project Management and Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint with experience presenting to stakeholders and / or Senior Leadership.
Sound Infrastructure /Systems related knowledge in areas such as Hardware installations and Setups, System sizing, System Architecture, System Integration, Upgrades of Databases and OS, RFCs, System Copies Transport management, Load balancing and work processes, application servers, system security.
Knowledge of Agile Scrum methodology.
Daptiv PPM Software in-depth knowledge.
Worked with SAP System and Software Release Management.
In-depth knowledge of SAP Solution Manager 7.2
Excellent Communication skill.
Good Training skill.
Good Testing skill.
Coordination with stakeholders during the project phases on Systems and infrastructure related topics.
Analysis and attention to Details.
Financial Management with Forecasting, Budgeting.
Preferred Skills
ITIL, esp. Incident, Problem and Change Management.
Languages:
Fluency (level C) in English Language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP's working language, Portuguese is a desirable. Proficiency in Italian is also an asset

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: 

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

• If you experience challenges while submitting your online application, please contact us at for technical support only.

• Please note that applications sent to this email address cannot be considered.

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.