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Pro One Aftersales Manager

2 settimane fa

Turin, Piemonte, Italia Stellantis A tempo pieno


General information

Organisation

Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world.

With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow.

To succeed in these transformations, the company needs all the talents. Join us

At Stellantis, we evaluate candidates according to their qualifications, their merits and the needs of the profession. We welcome applications from people of all gender, age, ethnicity, nationality, religion, sexual orientation, and disability. The diversity of our teams will allow us to better understand the evolving needs of our customers and our future environment.

Reference

Job Family/Profession

Sales & Marketing - Sales & Marketing


Job title

Pro One Aftersales Manager (Defense Vehicles)


Contract

Permanent contract


Status

Manager


Job description

MISSION

Ensure excellence in global After Sales operations for defense vehicle fleets deployed internationally, supporting long-term operational readiness and contributing to the growth of parts and technical service business across institutional, governmental, and defense programs worldwide.

MAIN ACTIVITIES

- Strengthen After Sales service delivery and customer satisfaction for international defense clients and programs.

- Drive continuous development of the spare parts and service business to support long-term fleet sustainment.

- Manage relationships with key industrial and commercial stakeholders involved in vehicle support and lifecycle management.

- Activate and coordinate service networks and technical centers to provide effective field support for vehicles in operation.

- Oversee technical documentation, service campaigns, tool management, and continuous product support improvements.

- Promote and coordinate technical training initiatives to ensure qualified support capabilities in customer markets.

- Supervise logistics, inventory follow-up, and delivery processes to ensure timely and reliable supply of spare parts.

- Monitor order execution, delivery performance, and take action on backlogs or process inefficiencies.

- Drive initiatives to enhance service quality, operational processes, and supply continuity.

- Support monitoring and resolution of quality issues, claims, and service feedback.

- Ensure compliance with applicable standards, procedures, and industry requirements.


Profile

- Education: Bachelor's degree in Business, Marketing, or a related field.

- Experience: 5–7 years in sales, customer support, or after-sales management, ideally within technical or mobility-related industries.

- Results Track Record: Demonstrated success in enhancing customer satisfaction, loyalty, and service performance metrics.

-Leadership: Ability to guide and motivate diverse teams, make sound decisions in complex environments, and consistently drive results.

- Communication: Excellent communication capabilities, with confidence in presenting to senior leadership, large audiences, and both internal and external stakeholders.

- Innovation & Strategic Vision: Strong understanding of the global commercial vehicle industry, including market dynamics, customer expectations, competitive landscape, and emerging trends.

- Entrepreneurial Approach: Strong business development mindset, capable of identifying new opportunities and generating sustainable revenue streams.

- Product Understanding: Solid grasp of customer operational needs, vehicle usage patterns, regulatory requirements, and market conditions affecting connected services, fleet management solutions, and product differentiation.

- Customer Experience (CX): Committed to ensuring rapid issue resolution and a seamless service experience, providing transparent communication and efficiently removing operational roadblocks.

- Business Model Development: Experience in defining and supporting business plans for service introductions, connected solutions, fleet management offerings, and supporting technologies or infrastructures.

#LI-MidSeniorLevel
#LI-Hybrid
#LI-FullTime
#LI-EG2


Country

Europe, Italy


City


Torino

Candidate criteria
Minimum level of experience required

5 to 10 years


Languages

English (Fluent (3,5 - 4,4 Bright))