Guest Service Agent

4 giorni fa

Milano, Lombardia, Italia Jobbit A tempo pieno

Hosco

Position Summary
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

Settore: Hotel/Turismo

Ruolo: Ristorazione/Hotellerie

  • Guest Relations Agent

    2 settimane fa

    Milano, Lombardia, Italia Four Seasons Hotel Milano A tempo pieno

    About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Relations Agent

    2 settimane fa

    Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Relations Agent

    1 settimana fa

    Milano, Lombardia, Italia Minor Hotels A tempo pieno

    Unisciti a Tivoli Hotels & Resorts, un marchio unico ed eclettico che abbraccia spiagge idilliache, località cosmopolite e destinazioni di lusso. Immergiti nella filosofia di Tivoli e nella sua lunga tradizione, che si distingue sia nei mercati maturi che in quelli emergenti, dalle iconiche destinazioni europee al Medio Oriente, dal Brasile alla Grande...

  • Guest Experience Expert/Front Desk Agent

    3 giorni fa

    Milano, Lombardia, Italia Marriott Hotels Resorts A tempo pieno

    DescriptionCasa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting Guest Experience Expert/Front desk agent.Reporting to Front Desk Manager, the role will cover both front desk and guest services tasks. This is full-time position, 5 days a week with 2 days off. The estimated starting date is January 2026About...

  • Guest Experience Expert/Front Desk Agent

    4 giorni fa

    Milano, Lombardia, Italia Careers at Marriott A tempo pieno

    Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting Guest Experience Expert/Front desk agent.Reporting to Front Desk Manager, the role will cover both front desk and guest services tasks. This is full-time position, 5 days a week with 2 days off.  The estimated starting date is January 2026About usLocated near...

  • concierge & client service agent

    2 settimane fa

    Milano, Lombardia, Italia ETJCA S.P.A. A tempo pieno

    Etjca Group, filiale di Milano, sta selezionando per importante azienda di servizi Lifestyle di lusso, leader nel settore a livello mondiale e specializzata in Customer Service e Guest and Event Management, un-una Night Concierge and Client Services Agent PT, FULL REMOTE nei weekend.La risorsa supporterà il Team Corporate nello sviluppo e gestione delle...

  • Reservation Agent

    1 settimana fa

    Milano, Lombardia, Italia Bvlgari Hotels & Resorts A tempo pieno

    Position Title:Reservation AgentReports to:Director of Sales & MarketingJOB SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers....

  • Guest Services Attendant

    6 giorni fa

    Milano, Lombardia, Italia Four Seasons Hotel Milano A tempo pieno

    About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Services Attendant

    6 giorni fa

    Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pieno

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Experience Intern

    4 giorni fa

    Milano, Lombardia, Italia Marriott Non US Campus Career Site A tempo pieno

    Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a Guest Experience Intern to join a team made of modern and authentic hospitality professionals in the newest luxury lifestyle hotel in Milan.Reporting to Front Desk Manager, the intern will support both front desk and guest services tasks. This is full-time...