Client Relationship On-Field Representative/ Enterprise

2 ore fa


Lazio, Italia Viva Wallet Group A tempo pieno

Role Overview As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.Key ResponsibilitiesServe as the primary point of contact for key enterprise clients;Coordinate with cross-functional teams (Product, Technical, Operations) to deliver tailored enterprise payment solutions;Manage complex onboarding projects, ensuring deliverables are completed within agreed timelines;Monitor and analyze portfolio performance;Provide in-person support and consultation for existing customers;Support existing merchants in maintaining active usage;Escalate issues by opening cases for problems beyond their resolution scope;Present product features and benefits to clients in a compelling manner;Travel to meet clients and attend industry events.Requirements2+ years of experience in business development within a fast-paced environment preferably a financial services institution;Understanding of financial products / services features and advantages;Experience in working with Customer Relationship Management (CRM) systems;Outstanding negotiation skills;Strong organizational and diary management skills;Resiliency and the ability to handle objections;The ability to deal with a diverse client base;Computer literacy & tech mindset;Fluent in English and Italian.#J-*****-Ljbffr



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