Guest Experience Agent
4 ore fa
We are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most dazzling leisure rooftop experiences.The hotel is also featuring a SPA, 5 food & beverages outlets and more than **** sqm events venues.Key responsibilities:Handle all Guests' interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Staying one step ahead of our Guests' needs to anticipate requests and offer tailored recommendationsBeing our Guests' trusted contactBe knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Office and Guest Services.Resolving guest issues and using their feedback to improve guest satisfactionEnsuring every guest enjoys discretion, ethical behaviour, privacy and confidentialityOrganizing and controlling bell boys' duties, including guests' arrival and departure, luggage delivery to the guestrooms and storage.Skills and requirements:Preferred working experience with similar roles in lifestyles hotels.Good understanding of hotel operations, front desk, guest relations and concierge proceduresBachelor's degree / higher education qualification/equivalent in Hotel Management/ Business Administration, or at least 2 years' experience as Concierge/Guest Service agentExcellent communication, problem-solving, and decision-making skills.Fluent in English and Italian; additional languages are a plus.Familiarity with Opera Cloud is highly desirable.Flexibility to work weekends, and public holidays.What we offerA stimulating and collaborative work environment in a 5 star hotel.Opportunities for professional growth and development.Competitive salary package.Room discounts available worldwide within the Hyatt portfolio.Join our pre-opening team to build strong memories togetherWe're committed to fostering an inclusive workplace that values diversity and equal opportunity.We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientationPlease submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree ******** and the GDPR (EU) ********
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Guest Experience Agent
3 ore fa
Lazio, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most...
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Guest Experience Agent...
22 minuti fa
Lazio, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most...
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Guest Experience Agent
28 minuti fa
Lazio, Italia Michael Page A tempo pienoIl/la Guest Experience AgentIl/la Guest Experience Agent è il primo punto di contatto per gli ospiti una volta arrivati a destinazione.Il suo obiettivo principale è garantire un'esperienza impeccabile ed esclusiva per tutta la vacanza, anticipando le necessità del cliente e risolvendo eventuali complaint in tempo reale.Dettagli sul clienteDMC di fascia...
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Guest Experience Agent
3 giorni fa
Lazio, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most...
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Guest Experience Agent
12 minuti fa
Lazio, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most...
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Guest Experience Agent
2 ore fa
Lazio, Italia Mangia'S A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.p.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale. Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
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Guest Experience Agent
3 ore fa
Lazio, Italia Mangia'S A tempo pienoMangia's Resorts, prestigioso marchio dell'ospitalità di Aeroviaggi S.p.A., incarna l'essenza della Vacanza Italiana Autentica nel segmento upper-upscale.Con 17 strutture di proprietà distribuite tra Sicilia e Sardegna—tra cui 2 city hotel, 10 resort quattro e cinque stelle e 5 club—Mangia's offre soggiorni immersivi e memorabili, celebrando il...
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5-Star Front Desk Agent – Guest Experience
3 giorni fa
Lazio, Italia Jobtome A tempo pienoA global hospitality leader is seeking a Front Office Agent in Como, Italy, to deliver exceptional reception services and ensure a positive guest experience.The role requires strong communication skills and the ability to manage guest queries efficiently.Candidates should have experience in customer service and demonstrate a high level of professionalism.The...
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Lazio, Italia Employerland A tempo pienoA luxury hotel group in Cortina d'Ampezzo is seeking a Front Office Agent to be the first point of contact for guests.Key responsibilities include providing a courteous check-in/check-out experience, managing guest requests, and collaborating with hotel departments to ensure a seamless stay.Candidates should have a degree in Hospitality Management and...
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Guest Experience Leader
3 ore fa
Lazio, Italia Cliff House Maine A tempo pienoA prominent hotel in Rome is seeking a Front Desk Agent to deliver exceptional service to guests.You will manage guest registrations and ensure operational excellence at the front desk.The ideal candidate has at least two years of front desk experience and strong communication skills.Responsibilities include fostering positive guest relationships and...
