Site Lead, Italy

2 settimane fa

Vicenza, Italia University of Maryland Global Campus A tempo pieno

Site Lead

UMGC Europe


Overseas Regular Staff, Full-time (100%FTE), Grade 005

The Site Lead (SL), in coordination with the Regional Director and Assistant Director, is responsible for overseeing day-to-day operations of a specific field site. The SL is the direct supervisor for the local field staff, per divisional structure, and will be responsible for managing staff performance and administrative functions in Workday. The SL works closely with Regional Leadership, Education Service Officers (ESO), Education Center counselors and personnel, and the University of Maryland Global Campus (UMGC) administrative offices to administer UMGC programs and services. In addition to the duties stated above, the SL is also responsible for program coordinator duties such as preparing for and carrying out student support services and National Test Center (NTC) services. Program coordinator duties include, but are not limited to, managing student cases in Salesforce, data entry, outreach, marketing, and maintaining accurate student records.

SPECIFIC RESPONSIBILITIES INCLUDE: 

Supervise and lead staff at the assigned site 

Work out of the field site office and be available during core business hours and evenings/weekends, as needed to ensure on-site coverage

Collaborate with key stakeholders (, CRM, logistics, operations, student services, academic affairs) for on-site operational needs, escalating when appropriate 

Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive 

Ensure all student and lead interactions are entered in Salesforce and appropriate follow-up activities are scheduled

Manage key student business processes, including community outreach, and student recruitment

Address and resolve staff concerns, escalating when appropriate

Coordinate with the appropriate department to troubleshoot and resolve faculty and student concerns

Schedule and proctor NTC examinations, as needed; ensure quality assurance of the testing program through coordination with the division NTC point of contact 

Establish relationships and effectively communicate with host military Education Services Officer (or equivalent), respective education center staff, and local commands 

Represent UMGC at official functions (, local education fairs, open houses, semester start-ups, student appreciation days, local graduations) 

Ensure classrooms are provided with adequate space and needed technology for class instruction

Manage staff and office schedule to ensure members of the UMGC community are supported in accordance with operational needs 

Support AD of training with onboarding new staff through mentorship and training, ensuring new staff have the tools and resources needed to successfully perform the functions of their job

Supports class scheduling through providing recommendations for classes, coordinating class cancellation follow-ups, and tracking student populations

Act as backup for the Assistant Director when they are out of the office 

Keep staff at all levels informed of key developments and updates

Other job-related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE:  

Bachelor's degree from a regionally accredited institution or equivalent 

Organization and time management skills; ability to prioritize and manage multiple tasks 

Effective verbal, written, and interpersonal communication skills

Ability to understand and operate in foreign countries adapting to local rules, complexities, and practices 

PREFERRED EDUCATION AND EXPERIENCE: 

Master's degree from a regionally accredited US institution or equivalent 

Experience with using customer relationship management (CRM) and student information systems 

Experience managing and supervising others in a higher education or customer service environment or relevant work experience 

Six (6) months minimum academic and administrative experience at a college or university

Experience as a program coordinator with UMGC or at a higher education institution or equivalent

Previous experience with student recruitment and/or outreach

Possess a valid local driver's license and be able to obtain and maintain a military driver's permit in the host nation 

Who May Apply : Local applicants who are not citizens, dual citizens, or ordinarily residents of the host country who possess their own individual logistical support (ILS) and/or are current UMGC employees only - no relocation will be provided. Applicants must already have and be able to maintain ILS, meaning that they must possess a military ID card and SOFA card from an external source, as this position does not offer ILS. 

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: .

The

  • Site Lead, Italy

    3 mesi fa

    Vicenza, Italia University of Maryland Global Campus A tempo pieno

    Job Ref: 10017666 **Location**: Vicenza-Italy Category: Advising and Enrollment Type: Full time **Site Lead** **UMGC Europe** **Location: Vicenza Education Center, Italy** **Overseas Regular Staff, Full-time (100%FTE), Grade 005** The Site Lead (SL), in coordination with the Regional Director and Assistant Director, is responsible for overseeing...

  • Site Lead, Italy

    2 settimane fa

    Vicenza, Italia University of Maryland Global Campus A tempo pieno

    Job Ref: 10021055 **Location**: Vicenza-Italy Category: Advising and Enrollment Type: Full time **Site Lead** **UMGC Europe** **Location: Vicenza Education Center, Italy** **Overseas Regular Staff, Full-time (100%FTE), Grade 005** The Site Lead (SL), in coordination with the Regional Director and Assistant Director, is responsible for overseeing...

  • Site Superintendent

    5 mesi fa

    Vicenza, Italia MVL Group A tempo pieno

    Support the Primary Site Superintendent and follow his directions - Work closely with Project Manager and Primary Site Superintendent to fully comprehend the scope, schedule, and technical requirements, then implement fieldwork accordingly - Implement fieldwork in accordance with site-specific planning documents (e.g., Work Plan, Safety Plan, Quality Control...

  • After Sales Lead

    3 mesi fa

    Vicenza, Italia Tn Italy A tempo pieno

    col-wideJob Description:Do you want a job with a purpose?And do you want to make healthcare safer, better and more reliable?Join our Team!Join us as anAfter Sales LeadatDedalus, one of the World's leading healthcare technology companies, on our Global Delivery and Cloud Enablement Team in Italyto do the best work of your career and make a profound impact in...

  • After Sales Lead

    3 mesi fa

    Vicenza, Italia Dedalus A tempo pieno

    Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Join us as an After Sales Lead atDedalus, one of the World's leading healthcare technology companies, on our Global Delivery and Cloud Enablement Team in Italyto do the best work of your career and make a profound impact in providing better...

  • Process Engineering Lead

    2 giorni fa

    Vicenza, Italia Takeda Pharmaceutical A tempo pieno

    ```htmlBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Process Engineering Lead

    1 mese fa

    Vicenza, Italia Takeda Pharmaceutical A tempo pieno

    ```html By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use.I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Field Sales Representative Rome, Italy

    2 settimane fa

    Vicenza, Italia Sumup Inc. A tempo pieno

    Entra a far parte di SumUp e trasforma le tue abilità in opportunità! In SumUp, dove trasformiamo le transazioni digitali in relazioni, stiamo cercando professionisti ambiziosi per unirsi al nostro team come Field Sales Executive SumUp è all'avanguardia nel supportare i commercianti con il nostro iconico lettore di carte, rendendo possibile accettare...

  • Field Sales Representative Rome, Italy

    3 mesi fa

    Vicenza, Italia Sumup Inc. A tempo pieno

    Entra a far parte di SumUp e trasforma le tue abilità in opportunità! In SumUp, dove trasformiamo le transazioni digitali in relazioni, stiamo cercando professionisti ambiziosi per unirsi al nostro team come Field Sales Executive SumUp è all'avanguardia nel supportare i commercianti con il nostro iconico lettore di carte, rendendo possibile accettare...

  • Program and National Test Center Coordinator

    3 mesi fa

    Vicenza, Italia University of Maryland Global Campus A tempo pieno

    Job Ref: 10018010 **Location**: Vicenza-Italy Category: Advising and Enrollment Type: Full time **Program and National Test Center Coordinator** **UMGC Europe** **Location: Vicenza, Italy** **Overseas Contingent III, (100% FTE, Full-Time), Grade 003** University of Maryland Global Campus (UMGC) Europe seeks a Program and National Test Center...

  • Agent-front Desk-lead

    4 mesi fa

    Vicenza, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 23105332 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** AC Hotel Vicenza, S.S. Padana Superiore verso Verona n.60, Vicenza, Vicenza, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica una politica di...

  • Adjunct Faculty

    9 ore fa

    Vicenza, Veneto, Italia University of Maryland Global Campus A tempo pieno

    Job SummaryUniversity of Maryland Global Campus (UMGC) is seeking a qualified adjunct faculty member to teach in the Sociology and Behavioral Sciences program. The successful candidate will be responsible for teaching on-site in Italy and contributing to the development of the program.ResponsibilitiesTeach Sociology and Behavioral Sciences courses to adult...

  • Plant & Process Engineer

    2 giorni fa

    Vicenza, Italia Takeda Pharmaceutical A tempo pieno

    ```htmlBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Plant & Process Engineer

    1 mese fa

    Vicenza, Italia Takeda Pharmaceutical A tempo pieno

    ```html By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use.I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Sociology and Behavioral Sciences Instructor

    9 ore fa

    Vicenza, Veneto, Italia University of Maryland Global Campus A tempo pieno

    Teach Sociology and Behavioral Sciences in Vicenza, ItalyUniversity of Maryland Global Campus (UMGC) is seeking an adjunct faculty member to teach on-site in Vicenza, Italy in the Sociology and Behavioral Sciences programs.ResponsibilitiesTeach Sociology and Behavioral Sciences courses to adult learnersDevelop and implement engaging lesson plans and...

  • Plant & Process Engineer

    3 mesi fa

    Vicenza, Italia Takeda Pharmaceutical A tempo pieno

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use .I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Regional Manager

    3 mesi fa

    Vicenza, Italia MKS2 Technologies A tempo pieno

    MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First"...

  • Field Sales Representative Rome, Italy

    3 settimane fa

    Vicenza, Italia Sumup Inc. A tempo pieno

    Entra a far parte di SumUp e trasforma le tue abilità in opportunità!In SumUp, dove trasformiamo le transazioni digitali in relazioni, stiamo cercando professionisti ambiziosi per unirsi al nostro team come Field Sales Executive.SumUp è all'avanguardia nel supportare i commercianti con il nostro iconico lettore di carte, rendendo possibile accettare...

  • Field Sales Representative Rome, Italy

    3 settimane fa

    Vicenza, Italia Sumup Inc. A tempo pieno

    Entra a far parte di SumUp e trasforma le tue abilità in opportunità! In SumUp, dove trasformiamo le transazioni digitali in relazioni, stiamo cercando professionisti ambiziosi per unirsi al nostro team come Field Sales Executive.SumUp è all'avanguardia nel supportare i commercianti con il nostro iconico lettore di carte, rendendo possibile accettare...

  • Operations Manager, Amazon Logistics

    1 settimana fa

    Vicenza, Veneto, Italia Amazon A tempo pieno

    About the RoleWe are seeking an experienced Operations Manager to join our Amazon Logistics team. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our logistics network, driving efficiency and productivity across our sites.Key ResponsibilitiesLead and develop a team of Area Managers to achieve operational...