Customer Engineer

4 giorni fa


Milan, Italia Vertiv A tempo pieno

Who are we?

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $ billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. 

 

We are currently seeking a  Customer Engineer - AC Power  to join our dynamic team in  Milan, Italy

 

What will be your role in your team?

As a Customer Engineer, you will play a pivotal role in startups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor. 

 

What specific responsibilities will you have within your team?

  • Respond, in a professional manner, to all assigned service calls while on duty.
  • Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
  • Ensure spare parts are properly accounted for using established parts procedures.
  • Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%. 
  • Assist call control to schedule, plan and complete any works as required, using established work flow procedures. 
  • Keep call control informed of your schedule and the status of all open jobs.
  • Maintain the accuracy of the customer listing by reporting errors with the site change form.
  • Work collaboratively within the service team.
  • Follow up and follow through on all assigned tasks.
  • Submit daily paperwork accurately and promptly, ensuring thorough debriefing in Wireless Field Service.
  • Ensure availability to work during weekend and nights.

 

What are the keys to your success?

  • HNC/HND in Electrical/Electronics Engineering or equivalent;
  • Experience of working in a technical service or test environment of AC Power equipment - essential;
  • Proficient in computer literacy (Microsoft Word, Excel, Outlook);
  • Previous field service experience - essential;
  • Excellent customer service and communication skills;
  • Strong customer service and communication skills; 
  • Self starter, ability to plan, organize and manage time effectively with an ability to work under pressure;
  • Clean Valid driving license.

 

If YOU embody these qualities and believe you are the ideal candidate, we invite you to apply and embark on building your future career in a thriving and supportive environment

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

 

OUR CORE PRINCIPALS : Safety. Integrity.  Respect.  Teamwork. Diversity & Inclusion.

 

OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

 

OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

 



  • Milan, Italia Vertiv A tempo pieno

    Who are we? At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $ billion in sales, a strong customer base and global reach spanning...

  • customer support

    2 mesi fa


    Milan, Italia Randstad A tempo pieno

    Randstad Italia divisione Inhouse seleziona per realtà leader nel settore del fotovoltaico ed energie rinnovabili unCustomer Support - fotovoltaicoda inserire nel team Customer Service Engineer che fornisce supporto tecnico ai clienti privati e businessLuogo di lavoro: Milano Sud Orario: Dal lunedì al venerdì, 8 ore lavorative con flessibilità di...

  • customer support

    4 settimane fa


    Milan, Italia Randstad A tempo pieno

    Randstad Italia divisione Inhouse seleziona per realtà leader nel settore del fotovoltaico ed energie rinnovabili unCustomer Support - fotovoltaicoda inserire nel team Customer Service Engineer che fornisce supporto tecnico ai clienti privati e businessLuogo di lavoro: Milano Sud Orario: Dal lunedì al venerdì, 8 ore lavorative con flessibilità di...

  • Escalation Engineer

    7 giorni fa


    Milan, Italia NetApp A tempo pieno

    Title: Escalation Engineer Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 126158 Job SummaryWe are seeking a skilled Escalation Engineer with expertise in NetApp ONTAP, data center operations, and storage concepts. The ideal candidate will possess a robust technical background in data storage, coupled with extensive experience in providing...

  • Customer Engineer

    3 mesi fa


    Milan, Italia Vertiv A tempo pieno

    Who are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower...

  • Customer Engineer

    4 settimane fa


    Milan, Italia Vertiv A tempo pieno

    Who are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower...


  • Milan, Italia Kuehne+Nagel A tempo pieno

    JOB DESCRIPTION The NATIONAL CONTRACT LOGISTICS CUSTOMER SOLUTIONS ENGINEER is responsible for analyzing RFQ’s, developing a client tailored solution and presenting for approval to business unit Executives and clients specific to warehouse operations. Your Role The NATIONAL CONTRACT LOGISTICS CUSTOMER SOLUTIONS ENGINEER is responsible for analyzing...


  • Milan, Italia Siemens Healthcare S.r.l. A tempo pieno

    Joinus in pioneering breakthroughs in healthcare. For everyone. Everywhere.Sustainably. Ourinspiring and caring environment forms a global community that celebratesdiversity and individuality. We encourage you to step beyond your comfort zone,offering resources and flexibility to foster your professional and personalgrowth, all while valuing your unique...

  • Customer Service Engineer

    4 settimane fa


    Milan, Italia Siemens Healthcare S.r.l. A tempo pieno

    Joinus in pioneering breakthroughs in healthcare. For everyone. Everywhere.Sustainably. Ourinspiring and caring environment forms a global community that celebratesdiversity and individuality. We encourage you to step beyond your comfort zone,offering resources and flexibility to foster your professional and personalgrowth, all while valuing your unique...


  • Milan, Italia Evaluating srl A tempo pieno

    Siamo alla ricerca di tre figure Junior di System Engineer per servizio di “Customer Service Desk” primo livello di supporto della direzione IT di MM (metropolitane Milanese) attività da svolgersi presso la sede del cliente seniorty : Junior(1-2).Competenze richieste: descrizione tecnica: Primo livello per ambiti specifici di servizio sistemi SAP,...


  • Milan, Italia Evaluating srl A tempo pieno

    Siamo alla ricerca di tre figure Junior di System Engineer per servizio di “Customer Service Desk” primo livello di supporto della direzione IT di MM (metropolitane Milanese) attività da svolgersi presso la sede del cliente seniorty : Junior(1-2).Competenze richieste: descrizione tecnica: Primo livello per ambiti specifici di servizio sistemi SAP,...

  • Application Engineer

    3 settimane fa


    Milan, Italia HITACHI ENERGY ITALY S.P.A. A tempo pieno

    Description : As an Application Engineer of the Mobile/Modular Substation Center of Competence, your main task will be to technically support Marketing, Sales, Tendering, Execution and Service. You will represent the Center of Competence in various tender and project teams managing technical solutions, customer needs, promoting customer understanding...

  • Solutions Engineer

    7 giorni fa


    Milan, Italia NetApp A tempo pieno

    Title: Solutions Engineer Location: VN, 844 Requisition ID: 126213 Job SummaryWorking closely with one or more client executives, the ATS aligns NetApp's technical strategy to the customer's longer-term vision and goals, addressing business and IT challenges with uniquely differentiated solutions. To formulate and execute on this strategy, the ATS...

  • New Business Engineer I

    4 settimane fa


    Milan, Italia UPS A tempo pieno

    Job Description : New Business Engineer Do you like the idea of crafting and fine-tuning warehousing and distribution strategies tailored to meet each customer’s unique requirements? As a New Business Engineer you’ll dive deep into the details of customer orders, work processes, storage demands and product specifications. Are you ready to take...

  • Customer Service Engineer

    4 settimane fa


    Milan, Italia Reifenhäuser Gruppe A tempo pieno

    About us Reifenhäuser has evolved from the world's leading extrusion machinery manufacturer into a solution provider with innovative technologies. As one of the world's top machine builders, Reifenhäuser will bring plastics industry to a sustainable future. Within the Reifenhäuser Group, we work with passion and pioneering spirit – become part...

  • Customer Service Engineer

    4 settimane fa


    Milan, Italia Reifenhäuser Gruppe A tempo pieno

    About us Reifenhäuser has evolved from the world's leading extrusion machinery manufacturer into a solution provider with innovative technologies. As one of the world's top machine builders, Reifenhäuser will bring plastics industry to a sustainable future. Within the Reifenhäuser Group, we work with passion and pioneering spirit – become part...

  • Software Engineer

    2 mesi fa


    Milan, Italia MotorK A tempo pieno

    Software Engineer (Backend) - Milan - Motork MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast...

  • Software Engineer

    4 settimane fa


    Milan, Italia MotorK A tempo pieno

    Software Engineer (Backend) - Milan - Motork MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast...

  • Escalation Engineer

    1 settimana fa


    Milan, Italia NetApp A tempo pieno

    Title: Escalation Engineer Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 126158 About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others,...


  • Milan, Italia IC Resources A tempo pieno

    I have an excellent opportunity with a market leading client based in Milan looking for an Analog Designer, or CAD Support engineer, who would be interested in taking their career in a different direction. The Application Engineer role will involve activities such as:Lead and drive technical evaluations: from demonstration to technical characterisation and...