Dispatcher / IT Support - Rho (Milan)

1 mese fa

Milan, Italia Hemmersbach A tempo pieno

Your skills

Relevant work experience of at least 1 year in a similar role Strong English verbal and written communication skills Good command of Excel Excellent organizational skills Driving license B

Your Tasks

Willing to develop your career in IT?

Interested in a truly international environment and in practicing your English?

Eager to learn and to get trainings and certifications?

Then, apply with your CV in English for DISPATCHER / IT SUPPORT

Location: Rho (Milan)

Hybrid (office / remote working)

As a Dispatcher/Back-office you will

Schedule and Assign Engineers: you are responsible for coordinating and assigning onsite engineers to various customer service requests or projects. This involves understanding the skills and availability of the engineers and matching them with the appropriate tasks. Interact with Customer: you would be the primary point of contact for customers who require onsite technical support. You will communicate with them to gather information about the situation, assess the urgency, and provide them with an estimated time of arrival for the engineer. Prioritize and Triage Requests: You will need to assess the urgency and severity of each customer request (SLA) and prioritize them accordingly.
Coordinate Logistics: you will be responsible for organizing the logistics associated with onsite visits. Make sure parts are available and can be picked or delivered to the engineer. Monitor and Track Progress: Throughout the process, you will need to monitor the progress of ongoing tasks and track the status of each request. This involves regularly communicating with engineers to ensure they are on track and updating customers on the progress. Document and Report: maintaining accurate records of customer requests, engineer assignments, and service activities is crucial. You will need to document relevant information, update databases or ticketing systems, and generate reports on service performance. Support Backoffice: you will handle data collecting and validating, prepare Excel based reports and raw data analysis, create proposals for special requests, review and update internal documentation, provide support support to Service Delivery Manager and Team Lead with ad hoc tasks.
 

As an IT Support Technician you will

solve IT issues remotely and onsite at customers’ site, dealing with HW repair and basic SW troubleshooting. provide HW/SW assistance to multinational companies travelling in Milan area when needed.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

  • Dispatcher / IT Support - Rho (Milan)

    4 giorni fa

    Milan, Italia Hemmersbach GmbH & Co. KG A tempo pieno

    Coordination of our field service engineers Relevant work experience of at least 1 year in a similar role Strong English verbal and written communication skills Good command of Excel Excellent organizational skills Driving license B Your TasksWilling to develop your career in IT? Interested in a truly international environment and in practicing your...

  • IT SUPPORT

    1 settimana fa

    Milan, Italia Cognizant A tempo pieno

    Helpdesk / IT Support - Milan onsite Sei una di quelle persone che vuole continuare a crescere professionalmente, lavorare in un team dinamico e contribuire ad ottenere un ottimo team di lavoro? Cognizant ha una nuova vacante per te! Cerchiamo un HELPDESK per un cliente con sede a Milano. Cerchiamo qualcuno con esperienza nel supporto IT di almeno 1/2...

  • IT Field Support

    4 settimane fa

    Milan, Italia Hitachi Zosen Inova A tempo pieno

    Job DescriptionThe overall target of the position:Join our global IT operations team as an IT Field Support specialist based in Milano with occasional support of our Bolzano office. From troubleshooting IT issues to managing network infrastructure and hardware, your expertise will keep our offices running smoothly.Tasks and Responsibilities:You provide...

  • IT Field Support

    4 settimane fa

    Milan, Italia Hitachi Zosen Inova AG A tempo pieno

    Company Description Welcome to Hitachi Zosen Inova (HZI), a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.  Transforming Waste into Value At HZI, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we...

  • Helpdesk / IT Support - Milan

    3 settimane fa

    Milan, Italia Cognizant A tempo pieno

    Helpdesk / IT Support - Milan onsite Sei una di quelle persone che vuole continuare a crescere professionalmente, lavorare in un team dinamico e contribuire ad ottenere un ottimo team di lavoro? Cognizant ha una nuova vacante per te! Cerchiamo un HELPDESK per un cliente con sede a Milano. Cerchiamo qualcuno con esperienza nel supporto IT di almeno 1/2...

  • IT Technician

    4 settimane fa

    Milan, Italia Hemmersbach A tempo pieno

    Your skills Good English and Italian language skills Ideally background as IT technician (desktop support) Level 2 Support at large enterprise companies Familiar with ticketing system Your Tasks We are looking for an Onsite IT Technician with experience in Desktop / End-user Support within enterprise environment, preferably...

  • Field IT Technician

    4 giorni fa

    Milan, Italia Hemmersbach GmbH & Co. KG A tempo pieno

    Varied assignments of level 2 IT support in your region We are looking for a Field IT Technician with experience in IT desktop support and endusers support at large multinational companies, in order to support our customers on site in the area of Milan. Main tasks of the job are: identify, diagnose, and resolve issues in computer hardware and software in...

  • IT Support

    4 giorni fa

    Milan, Italia MainStreaming S.p.A A tempo pieno

    MainStreaming is an intelligent media delivery company that empowers enterprises, media and gaming companies to ensure the best Quality of Experience to their audience, through its revolutionary AI-powered technology. It optimizes the viewing experience with its Intelligent Media Deliver Platform (iMDP), the first platform designed to guarantee full...

  • IT Support

    2 giorni fa

    Milan, Italia International School Partnership Careers A tempo pieno

    AsanIT Support specialist, you will be responsible for assisting in the maintenance and operation of our organization's IT systems and providing technical support to our employees. You will work closely with our IT team to ensure smooth operations and troubleshoot any technical issues that arise. About the school- MILE Founded in 2003, Mile School offers a...

  • Field IT Technician

    1 mese fa

    Milan, Italia Hemmersbach A tempo pieno

    Your skills Level 2 support Good English - Fluent Italian Ideally IT background Driving license Familiar with ticketing system Your Tasks We are looking for a Field IT Technician with experience in IT desktop support and endusers support at large multinational companies, in order to support our customers on site in the area of Milan. ...

  • Supporto Applicativo

    1 mese fa

    Milan, Italia IT Partner Italia S.r.l. A tempo pieno

    Codice posizione: 2024-125-MI-SUPAPP Luogo di lavoro: Milano Inizio: Immediato Retribuzione indicativa: Commisurata al livello di esperienza.Competenze richieste: IT Partner Italia ricerca candidati con il seguente profilo professionale: Supporto Applicativo . Il candidato ideale dovrà avere le seguenti competenze obbligatorie: - Help Desk di primo livello...

  • It Support Specialist

    3 giorni fa

    Milan, Italia Michael Page A tempo pieno

    IT Support SpecialistInternational company in the financial sector, search for IT support figure. International company in the financial sector based in Milan. 1st level support on the core systems, take ownership to log, process and resolve issues through the helpdesk and issue tracking systems, working with other internal team members, HQ global Service...

  • Supporto Applicativo

    4 giorni fa

    Milan, Italia IT Partner Italia S.r.l. A tempo pieno

    Codice posizione:2024-084-MI-SUPAPPLuogo di lavoro:MilanoInizio:ImmediatoRetribuzione indicativa:Commisurata al livello di esperienzaIT Partner Italia ricerca candidati con il seguente profilo professionale:Supporto Applicativo.Siamo alla ricerca di 2 risorse da inserire in un'attività di operation su sistemi per lo streaming video. Richiesti: - Esperienza...

  • IT Technician

    4 giorni fa

    Milan, Italia Hemmersbach GmbH & Co. KG A tempo pieno

    Onsite level 2 IT support for your users in hardware and software problems Good English and Italian language skills Ideally background as IT technician (desktop support) Level 2 Support at large enterprise companies Familiar with ticketing system Your TasksWe are looking for an Onsite IT Technician with experience in Desktop / End-user Support within...

  • IT Support Specialist

    4 giorni fa

    Milan, Italia Satispay S.p.A. A tempo pieno

    Simplify payments to improve everyone’s life More than an app, Satispay is a great group of creative, innovative, curious, enthusiastic people united by a bold mission: to build the future of payments in Europe! We created a mobile payment network to revolutionize how people think about money, by creating a direct connection between consumers and...

  • IT Support Specialist

    1 mese fa

    Milan, Italia Mediatica S.p.A. A tempo pieno

    Mediatica è un gruppo con più di 650 dipendenti che si pone come punto di riferimento per la Digital Transformation di grandi aziende, pubbliche e private. Il proprio modello di business la rende il Partner ideale per lo sviluppo di progetti e l’erogazione di servizi IT, di Business Operations, di Document Management e di Customer Interaction. Mediatica...

  • IT Technical Support

    1 settimana fa

    Milan, Italia Dot Academy srl A tempo pieno

    Descrizione aziendaChi siamo?DotGroup Srl, SB, ente accreditato nella formazione e nella ricerca e selezione,ricerca, in collaborazione con società attiva nel settore dell informationtechnology, specializzata nell erogazione di servizi di assistenza econsulenza, help desk, implementazioni IT, sviluppo software e servizi on site,di tecnici per assistenza con...

  • IT Support Specialist

    1 mese fa

    Milan, Italia Satispay A tempo pieno

    Simplify payments to improve everyone’s lifeMore than an app, Satispay is a great group of creative, innovative, curious, enthusiastic people united by a bold mission: to build the future of payments in Europe!We created a mobile payment network to revolutionize how people think about money, by creating a direct connection between consumers and merchants....

  • IT Support Specialist

    4 giorni fa

    Milan, Italia Mediatica S.p.A. A tempo pieno

    Mediaticaè un gruppo con più di 650 dipendenti che si pone come punto di riferimento per laDigital Transformationdi grandi aziende, pubbliche e private. Il proprio modello di business la rende ilPartner idealeper lo sviluppo di progetti e l’erogazione di servizi IT, di Business Operations, di Document Management e di Customer Interaction. Mediatica sta...

  • Sistemista IT

    4 settimane fa

    Milan, Italia Openjobmetis S.p.A. A tempo pieno

    La Divisione ICT di Openjobmetis Agenzia per il Lavoro ricerca per propria azienda cliente leader nel campo della consulenza informatica:Sistemista Junior - MilanoIl candidato ideale è diplomato in discipline informatiche, con una forte predisposizione alla tecnologia, ha conoscenze di base di sistemi operativi desktop e server.– Conoscenza dei sistemi...