IT Service Manager

5 mesi fa

Milan, Italia Fineco Bank A tempo pieno
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Company Description

Fineco Bank is a leading European bank with a 20 years history and a fully digital DNA with a branchless approach since the start. Fineco is one of the banks with the widest products range available. We have developed a truly one-stop-solution which includes trading, investment and payment services. We have developed a 100% proprietary platform for trading and investment which covers all customer needs from trading listed and OTC product to investment product such as mutual funds and ETF. In addition to this we also offer banking and payment solution for domestic and international demand.


Position

We are looking for an experienced Senior IT Service Management (ITSM) Professional to lead and manage ITSM processes across our technology department. The ideal candidate will be responsible for overseeing incident management, capacity planning, change management, asset management and related processes. This role requires a proactive approach to ensure IT processes align with industry best practices and our internal policies, utilizing tools like ServiceNow or similar platforms.

Key Responsibilities:

·Develop and implement ITSM strategies to enhance efficiency and effectiveness of IT service delivery.·Manage and oversee IT service management processes including incident, change, capacity, and asset management.·Ensure IT services are delivered in accordance with agreed service levels and business expectations.·Utilize ITSM tools such as ServiceNow to automate and streamline processes.·Lead continuous improvement initiatives to refine IT processes and increase departmental efficiencies.·Coordinate with various teams to ensure compliance with internal policies and external regulations.·Provide guidance and mentorship to junior team members.

Requirements

Qualifications:

·Proven experience as an ITSM professional with significant senior-level responsibility.·Strong background in managing ITSM processes in a technology-driven environment, preferably in the banking or financial services sector.·Proficient in ITSM tools like ServiceNow or equivalent.·Excellent organizational, leadership, and decision-making skills.·Strong analytical abilities and problem-solving skills.·Excellent communication and interpersonal skills.·Bachelor’s degree in Information Technology, Computer Science, or related field.

Experience required

·Strong risk-awareness and understanding of risk management frameworks.·Solid technical background and good understanding of modern technology stack.·Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.·Experience with performance analytics, KPIs and OKRs·Problem-solving, ability to analyze complex information to identify the key issue/action and drive solution.·Proven ability to meet deadlines and work in a fast-paced team environment.·5 or more years of technical experience/background in IT Service Management processes (Incident, Change, Problem, Request and Event) and practices

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