Customer Service

4 settimane fa

Florence, Italia ManpowerGroup A tempo pieno
Manpower, per azienda azienda del settore Profumeria e Cosmesi di Lusso, ricerchiamo un/una Customer Service.

SCOPO PRIMARIO E OBIETTIVO GENERALE DEL RUOLO:
L’obiettivo primario è la soddisfazione delle esigenze del cliente. Dovendo rispondere con tempestività ed efficienza alle richieste degli acquirenti, ha il compito e lo scopo di ottimizzare e rendere efficace il flusso di gestione del portafoglio ordini e il ciclo di comunicazione commerciale dell’azienda, supervisionando il contatto con la clientela con riferimento agli ordini ed al loro stato di avanzamento.

PRINCIPALI INCARICHI:
  • Gestione ordini, dal momento dell’acquisizione (inserimento manuale) fino alla fatturazione finale.
  • Monitoraggio di tutto il processo dell’ordine, fino all’evasione.
  • Verifica di tutte le condizioni commerciali (es. prezzi, scontistica, richiesta e controllo pagamenti anticipati).
  • Coordinamento e invio documenti di registrazione e info logistiche ai clienti.
  • Emissioni fatture di vendita e note credito/debito.
  • Contatto diretto con i singoli area managers e supporto, dove necessario, nella gestione dell’ordine per una tempestiva risoluzione dello stesso.
  • Coordinamento con funzioni interne all’azienda per garantire un flusso regolare dei processi di lavoro.
  • Verifica, comunicazione e allocazione stock in base alle contingenze e proposte di alternative ai clienti/area managers in caso di mancanza merce.
  • Gestione approntamento ordini con il magazzino terzo.
  • Coordinamento nell’evasione degli ordini in base a priorità assegnate e nel flusso di lavoro del magazzino.
  • Gestione tempestiva delle richieste clienti per garantire una qualità del servizio.
  • Selezione e negoziazione con i vari spedizionieri per la gestione delle delivery.
  • Monitoraggio status ordini e condivisione informazioni ai fini della reportistica commerciale.
  • Controllo spese di spedizione vs budget.
  • Supporto agli area managers nel fornire loro documenti, dati e informazioni relative agli ordini e ai clienti (es. mantenere una comunicazione costante sulle tempistiche di gestione dell’ordine).
  • Creazione e gestione anagrafica clienti (fatturazione attiva).
  • Gestione tempestiva dei claim.
  • Gestione progetti: all’interno dell’attività tipica del ruolo è da intendere anche la partecipazione attiva e collaborazione interfunzionale per implementazioni di sistema da sviluppare con IT ed eventuali consulenti esterni.

FORMAZIONE, ESPERIENZA E COMPETENZE RICHIESTE PER IL RUOLO:
Formazione-Esperienze/Competenze-Qualifiche:
  • Diploma o laurea ad indirizzo economico (o titolo di studi equipollente);
  • Esperienza pregressa specifica di 1/2 anni nell’ambito del servizio clienti;
  • Preferibile la conoscenza del sistema Microsoft Dynamics;
  • Buona padronanza dei principali strumenti informatici in particolare pacchetto Office (Il ruolo richiede principalmente l’utilizzo di Excel);
  • Organizzazione e gestione del tempo;
  • Capacità di definire priorità e problem solving;
  • Flessibilità e orientamento al cliente;
  • Ottima conoscenza della lingua inglese.

Contratto: Contratto 12 mesi sostituzione maternità
Inquadramento: 5° livello CCNL Calzature Industria
Ticket Restaurant: Importo pari a € 8 per giornata lavorata
Smart Working: 2gg a settimana
Luogo di lavoro: Firenze Centro

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