Service & Administrative Assistant

4 mesi fa

Milan, Italia Eppendorf A tempo pieno

Your challenges

:

As Service & Administrative Assistant, in a temporary contract for 6 months within the Italian's affiliate of Eppendorf, your main responsabilities are :

Administrative management of customers files for the service portfolio (pipette and instrumentation).

Being answerable for client satisfaction and the company’s brand image.

Client interface

Communicating with the customers : Answering telephone calls and requests received by email.

Keeping client information up to date in the CRM.

Processing all client requests by means of CRM tickets.

Drawing up and sending estimates in the CRM.

Relaunching estimates for their ongoing dossiers.

Processing client orders received by email, letter or on the various specialized platforms by saving them in the CRM and sending order confirmations to the clients.

Keeping the clients informed in the event of a problem or unusual delay in services ordered.

Invoicing the services performed, sending the invoices to the clients by letter or email, or making them available on the specialized platforms.

Keeping track of the invoicing dashboard in the SAP clearing program and systematically unblocking all blocked invoices.

Collecting unpaid invoices for their dossiers

Interface with technicians

Programming the SAP codes required to create tickets linked to pipettes.

Informing technicians that a client ticket has been opened or modified in the CRM.

Tracking the ticket to open “completed” end status by regularly communicating with the technician at each stage of the process.

Managing the ordering of laboratory spare parts (pipettes) and of the instrumentation service (INS).

Updating the dashboard for tracking spare part orders (tracking that parts and the remaining amount are received properly).

Managing arrival of spare parts in inventory in SAP and transfers of inventory to technician inventory.

Preparing the weekly planning dashboard in close collaboration with department heads.

Ensuring proper logistics for sending pipettes or devices to clients.

Tracking documents in site planning (Outlook) and tracking sites up to invoicing.

Account Manager Interface

Sending clients estimates prepared by the Account Managers, after verification (in the CRM).

Providing the Account Managers with all information on their clients (including them in copies of emails after a ticket has been opened, of estimates being sent, of confirmation of an order etc.).

Respecting the QMS policies & working in collaboration with the quality department & colleagues.

Your expertise:

You have been working in a similar position for at least 3 years

You have computer literacy and are competent for using current office automation software, ERP (SAP) and CRM.

You have a very good English level

You are ease in personal relationships

You have good skills in writing

You have capacity to listen to and summarize client needs

You know have to collaborate with your colleagues and have a team spirit

Your benefits at Eppendorf:

By working for Eppendorf you will make a meaningful contribution to improving human living conditions. To enable you to deepen your knowledge and to continuous development we offer a wide range of training and development options. We really appreciate our employees and their performance. This is why we offer an attractive salary & benefits like lunch vouchers, remote work 2 days per week and a very nice environment in Milan's offices. So, do not hesitate and apply now

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