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Regional Field Support Specialist

4 mesi fa

Milan, Italia Lindsay A tempo pieno

REGIONAL FIELD SUPPORT SPECIALIST

 

ORGANIZATIONAL SUMMARY

Lindsay Corporation is a global company headquartered in Omaha, Nebraska, focused on providing irrigation and infrastructure solutions to meet the needs of a growing population. As one of the world’s leading providers of irrigation and water management, its Zimmatic systems are operating in more than 90 countries. Lindsay Corporation’s infrastructure division offers a wide range of products that aid in roadway maintenance and transportation safety. Since 1955, Lindsay Corporation has been at the forefront of research and development of products and services designed to meet the needs of a constantly evolving world.

 

ROLE PURPOSE & RESPONSIBILTIES

 

The Regional Field Support Specialist is responsible for the primary point of contact for operational deployment and monitoring of all Permanent and Leased Road Zipper projects and will be based within the region accordingly.  This includes providing on-site training for contractors and their personnel covering mobilization, installation, setup, maintenance, operation, and (when required) de-mobilization of Barrier Transfer Machines, barrier wall components, and supporting tooling/equipment.  Additionally, this position will assist with troubleshooting, fault isolation, and repair of equipment or system malfunctions to support our customers either remotely, or on-site when necessary. 

 

The incumbent for this position has a mechanical aptitude and a "Can Do" attitude (i.e. willing to roll up their sleeves and get dirty), as this role comes with both a high level of responsibility (i.e. customer facing) and autonomy (i.e. we will provide trust, full support and will rely on you to ask questions, take on challenges, and represent the organization's mission, vision and values).

 

Travel will be required (up to 50%, including international based, upon need) to facilitate the various project phases listed above and periodic visits to conduct and document routine maintenance inspections of machines and projects.  Furthermore, this role offers a competitive base salary, bonus and a car allowance.

 

Responsibilities are, but not limited to:

 

  • Foster positive, productive relationships with associated Regional Business Development Manager and all assigned Road Zipper customers via routine written, verbal, and/or in-person interactions
  • Be the system technical expert – Responsible for assisting customers with troubleshooting, establishing a corrective action plan, and sourcing repair parts as needed if issues arise
  • Coordinate with the LTS Project Manager and Field Support Manager to ensure all contractual obligations are satisfied in a timely manner
  • Act as field liaison to communicate machine issues with personnel at the manufacturing facility in Rio Vista, California when equipment is returning for refurbishment
  • Document customer communications, unscheduled maintenance events, and/or incidents via platforms such as MS Office, SalesForce, and Smartsheet tools
  • Communicate in a clear, precise, and timely manner with internal and external customers
  • Perform on-site or remote training sessions with the customer’s operator teams as necessary
  • Perform hands-on periodic maintenance tasks on lease machines when appropriate
  • Promote safety in everyday actions and drive operational excellence while leading and/or participating in continuous improvement projects
  • Exhibit Lindsay’s core behaviors (One Lindsay, Building Trust, Customer-First Innovation, and Unlocking Creativity) both internally and externally at all times
  • Maintain all barrier storage yards located within the assigned region

 

 MINIMUM REQUIREMENTS

  • Language skills:  Italian and English 
  • Requires a minimum of five years of heavy equipment maintenance experience
  • Able to accommodate 50% travel
  • Experience working with customers as primary point of contact
  • Experience leading customer projects or leading training
  • Ability to work independently or as part of a team
  • Strong organizational skills and ability to adapt to changing priorities
  • Repetitive heavy lifting up to 50 lbs.
  • Long periods of standing, stooping, bending, and climbing
  • Varying shift schedules while on the road in support of customer operations possible
  • Exposure to different elements including heat, cold, wet, and dry conditions, excessive noise, and various types of chemicals used in a shop

 

PREFERRED/RECOMMENDED REQUIREMENTS

  • Language skills:  Italian and English - Knowing German would be a plus
  • Bachelor’s Degree in Mechanical Engineering
  • 10 years of heavy equipment maintenance experience
  • Experience with Electro-mechanical and hydraulic systems a plus
  • Experience with platforms such as MS Office, SalesForce, and Smartsheet a plus
  • Road safety or construction experience is desired
  • Experience related to Road Zipper system/operation a plus

                         

 

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