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Italian Customer Support Specialist
4 mesi fa
Customer Support Specialist - Small Appliances Group
Location: Oriente, Lisbon
Language Requirement: Italian (C2 proficiency)
Start Date: July 24, 2024
Work Schedule:5 days a week, 8 hours a day
Benefits:
-Welcome Bonus: 2000 euro
- Relocation Assistance:
- - Reimbursement of Airfare up to 400 in Economy class on the 6th month of the contract
- - Apartment Room with rent of 280 for 12 months (deducted from the payslip)
Contract Duration:1 year
Job Description:
- Provide top-tier tech support to clients post-sales for various domestic appliance brands.
- Act as the primary point of contact for customer tech support via phone and email.
- Conduct initial diagnostics of client issues using 60 available processes and escalate complex issues.
- Proactively enhance client satisfaction during diagnostics, including using YouTube tutorials for extra support.
- Communicate with customers via email or phone to provide product information, follow up on orders, handle minor repairs, and address complaints.
- Utilize three different software programs during the support process.
- Cross-selling skills are advantageous.
Compensation:
- Base Salary
- Performance Bonus
- Complexity Bonus
- Meal Allowance
- Transport Allowance
- Health Insurance
If you possess C2 proficiency in Italian and have experience in Customer Support, this role in Lisbon offers a **Welcome Bonus of 2000**. Join our team to deliver exceptional customer service and technical support for renowned domestic appliance brands.
Apply now with your updated CV to be considered for this exciting opportunity.
*Application Deadline: July 20, 2024*
