Customer Excellence Specialist

2 settimane fa

Italia Stora Enso A tempo pieno

Customer Excellence Specialist

We are looking for Customer Excellence Specialists in Vimodrone, Italy for Packaging Materials Supply Chain Customer Fulfilment. You will be an important first contact point for PM Customers, delivering order fulfilment and knowledge services. You will uphold strong relationships with customers and manage orders from inquiry to delivery to meet customers’ expectations. Your work is supported by modern technology, using Salesforce as a platform for managing customer contacts and communication, as well as managing workflow to route exceptions and special inquiries to tier 2.

About the position

You will leverage your extensive competencies in customer service, order fulfilment, and service concepts to create loyal customers and differentiate us from competitors. Your knowledge to create customer value and drive innovation through digitalization will be utilized to develop our service competitiveness. You can also grow your expertise in service channels in the role of Salesforce Champion, which is a special assignment in the team.

In this role, you will be responsible for:

  • Managing a dedicated part of the customer base in cooperation with the concerned Sales Manager.
  • Handling customer contacts through different channels and building relationships.
  • Managing customer inquiries and the “happy flow” of order management – default transactions with low manual touch.
  • Monitoring customer credit limits and controlling stocks.
  • Providing up-to-date information to customers regarding the supply status of their orders.
  • Advising customers on basic sustainability and product-related questions and their digital journey in eFlow online.
  • Expanding the customer base and improving the utilization rate of eFlow online for onboarded customers.

You will be part of an international team of Customer Excellence Specialists, reporting to the Team Leader for Customer Excellence. You will specialize in a dedicated customer base connected to a specific market or business.

About you

You communicate easily in Italian, Spanish, and English in all types of situations. You are passionate about good customer service and implementing best practices in daily work. You have self-discipline and the motivation to achieve goals independently, ready to take personal ownership of your job performance. You maintain professional behavior, effectiveness, accuracy, and cooperation despite pressure. You are a team player, interact effectively with people, and are willing to share and receive information.

To succeed in the role, you have a minimum of 3 years of experience in Customer Fulfilment in a multinational environment. The ideal candidate also has experience working in digital service channels, process improvement, or process mining and automation work, such as creating Power apps or action flows.

What we offer

By joining us, you will be part of our diverse working culture, supporting you to explore new perspectives and develop professionally. You will contribute towards a more sustainable world. To keep you going safely, we support your physical and mental wellbeing.

Successful candidates are offered:

  • Attractive employment conditions in an effective teamwork environment.
  • Interesting, responsible, and challenging work in an international company with a recognized reputation.
  • Possibilities of professional development.
  • Annual bonus.

How can you apply for this role?

You can only submit your application to us by using our recruitment tool. As we are assessing our candidates on an ongoing basis, we hope to hear from you as soon as possible. Depending on the role, we might invite you to a video interview and/or aptitude tests. Our recruitment process may include pre-employment actions such as background, reference, and health checks.

Welcome to work in the renewable materials company

We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us explore different perspectives and challenge our way of thinking. We actively work to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.

Are you curious and would like to work with innovation in renewable products? Our purpose “Do good for people and the planet. Replace non-renewable materials with renewable products” underpins our belief that everything that can be made with fossil-based materials today can be made from a tree tomorrow, and highlights Stora Enso’s opportunity to contribute to a greener economy.

Get in Touch

Introduce yourself to our recruiters, and we'll get in touch if there is a role that seems like a good match.

Working at Stora Enso

By joining us, you will contribute towards a more sustainable world. With our values in Stora Enso, “Lead and Do what’s right,” we expect high performance, speed, and agility in every part of our organization. Safety and wellbeing are our top priority every day. We inspire you to lead your growth and set the ambition high.

#J-18808-Ljbffr

  • Customer Excellence Specialist

    2 settimane fa

    Italia Edenred Finland Oy A tempo pieno

    Customer Excellence Specialist Location: Italy - Milano Time Type: Kokopäiväinen Posted on: Julkaistu 3 päivää sitten Job Requisition ID: JR014063 Ota askel eteenpäin ja anna Edenredin yllättää sinut. Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät,...

  • Product Engineering Specialist

    1 settimana fa

    Italia SGS Société Générale de Surveillance SA A tempo pieno

    OverviewSociete Generale de Surveillance SA is a leading provider of securities services and solutions, committed to empowering clients through innovation and excellence. As a Product Engineering Specialist - Customer Solutions, you will be at the forefront of designing and implementing cutting-edge products that drive business growth and customer...

  • Customer Service Representative

    2 settimane fa

    Italia Stora Enso A tempo pieno

    About the RoleWe are seeking a Customer Excellence Specialist to join our team in Vimodrone, Italy. As a key contact for our customers, you will be responsible for delivering exceptional order fulfilment and knowledge services.Key Responsibilities:Manage a dedicated customer base, working closely with Sales Managers to ensure seamless customer...

  • Operational Excellence Manager

    2 settimane fa

    Italia Hive Logistics A tempo pieno

    Operational Excellence ManagerAbout the RoleHive Logistics is seeking an experienced Operational Excellence Manager to lead our fulfillment operations in Europe. As an integral part of our team, you will be responsible for driving operational efficiency, managing a team of operations managers, and ensuring customer satisfaction.Key ResponsibilitiesDevelop...

  • Customer Care Specialist

    2 settimane fa

    Italia Alpinestars S.p.A A tempo pieno

    Customer Care Specialist (German speaking) Share via link Apply here Company Description Alpinestars is the leading global performance motorsports apparel, protection, and footwear manufacturer. For over 55 years, the company has been providing the world’s best athletes and motorsports enthusiasts with technologically advanced products that fuse...

  • Customer Service Specialist

    2 settimane fa

    Italia Zentiva Poland A tempo pieno

    Customer Service Specialist Postuler Locations: Italy / Milano Time Type: Temps plein Posted On: Offre publiée il y a 2 jours Job Requisition ID: R2465817 Zentiva Italia è un'azienda in forte espansione, che può offrire un'intensa esperienza di crescita professionale in un contesto giovane, dinamico, flessibile e con una chiara e forte visione di...

  • Sustainability Reporting Specialist: Driving Environmental Excellence

    2 settimane fa

    Italia Fc Stgeorgen A tempo pieno

    About YouAs a seasoned sustainability professional, you will possess a Master's degree in a relevant field such as Economics, Finance, Environment, or Sustainability.Your extensive experience in sustainability reporting, particularly with CSRD, TCFD, and ISSB, will enable you to drive compliance and excellence in our organization's ESG reporting.With a...

  • Customer Experience Manager

    2 settimane fa

    Italia Teradata Group A tempo pieno

    At Teradata Group, we're committed to empowering our customers with better information. To achieve this, we're seeking a skilled Customer Experience Manager to drive operational excellence and deliver a world-class support experience. The ideal candidate will have 3+ years of experience in a customer-facing role, with a strong background in technical...

  • Healthcare Project Management Lead

    2 giorni fa

    Italia Linesight A tempo pieno

    About LinesightEstablished in 1974, Linesight is a construction consultancy service provider that has built a reputation for delivering high-quality projects. Our commitment to excellence and customer satisfaction has led to long-lasting relationships with clients.We take pride in our unique culture, which fosters collaboration, innovation, and personal...

  • Operational Excellence Strategist

    5 giorni fa

    Italia Arcese Group A tempo pieno

    Are you looking for a challenging role in Operational Quality? We have an exciting opportunity for an Operational Excellence Strategist to join our Quality and Continuous Improvement team at Arcese Group.This key figure will be responsible for managing the operational quality processes across various areas, ensuring compliance with best practices. The ideal...

  • Customer Service Specialist

    2 settimane fa

    Italia Arcese Group A tempo pieno

    We are seeking a customer service specialist to join our dynamic team at Arcese Group.The ideal candidate will be fluent in English and possess excellent communication skills.Responsibilities will include building relationships with clients, understanding their needs, and providing effective support.Additionally, the candidate will manage orders through our...

  • Customer Support Specialist

    1 mese fa

    Italia Enapter S.R.L. A tempo pieno

    About EnapterEnapter is a rapidly-growing energy technology company with a mission to make green hydrogen affordable and accessible to all. We develop and produce Anion Exchange Membrane (AEM) electrolysers that enable low-cost green hydrogen production at any scale.Job SummaryWe are seeking a highly motivated and experienced Customer Support Specialist to...

  • Customer Implementation Specialist Ortodonzia

    1 settimana fa

    Italia Wellspect HealthCare A tempo pieno

    Customer Implementation Specialist Ortodonzia - Piemonte Customer Implementation Specialist Ortodonzia - Piemonte Dentsply Sirona è alla ricerca di un Customer Implementation Specialist che si occuperà della promozione e vendita dei prodotti della linea Suresmile. La figura si occuperà inoltre di fornire agli odontoiatri consulenza circa il corretto...

  • Customer Implementation Specialist

    1 settimana fa

    Italia Wellspect HealthCare A tempo pieno

    Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable...

  • Insurance Customer Success Specialist

    1 settimana fa

    Italia Balcia A tempo pieno

    About the RoleWe're looking for a talented Insurance Customer Success Specialist to join our team at Balcia, a dynamic insurance company with a passion for innovation and customer satisfaction. As part of our sales and claims support team, you will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring...

  • Customer Experience Director

    1 settimana fa

    Italia Teradata Group A tempo pieno

    Role SummaryThis is a customer-facing position that focuses on delivering operational excellence and acting as an assigned service management advisor for our customers. The successful candidate will be responsible for delivering a world-class support experience to our customers, accelerating the adoption of their Teradata products and services, and...

  • Service Sales Specialist

    2 settimane fa

    Italia Atlas Copco Airpower N.V. A tempo pieno

    Job Title: Service Sales SpecialistJob Summary:We are seeking a highly motivated and experienced Service Sales Specialist to join our team in Northwest Italy. The successful candidate will be responsible for promoting VTS products and services to new and existing customers, while working closely with the Service Sales Manager and the rest of the sales...

  • B2B Customer Success Specialist

    1 giorno fa

    Italia Docplanner A tempo pieno 1.200 €

    Lavora con MioDottore nel Customer Success: unisciti al nostro team e trasforma l’esperienza sanitaria per i pazienti! Chi siamo MioDottore è la piattaforma leader in Italia nel settore Health Tech, che connette pazienti con medici e strutture sanitarie in tutto il Paese.La nostra missione? Rendere più semplice e umana l’esperienza sanitaria per...

  • In Store Personalization Specialist

    2 settimane fa

    Italia Ermenegildo Zegna Holditalia S.p.A A tempo pieno

    In Store Personalization Specialist - Montenapoleone Location: Italy/Lombardia/Milano Brand: Zegna Contract type: Full-time Team: Sales Channels & Retail Excellence/Sales CompanyID: 693,176 In Store Personalization Specialist - ZEGNA Milano Montenapoleone At Zegna, the talents and passion of our people are the pillars of our success. Which is why...

  • Customer Service and Support Specialist

    3 giorni fa

    Italia Arcese Group A tempo pieno

    At Arcese Group, we are seeking a skilled Customer Service and Support Specialist to join our dynamic team. As a valued member of our Customer Success Team, you will play a crucial role in delivering exceptional customer experiences.The ideal candidate will be responsible for building and maintaining strong relationships with our clients, understanding their...