Specialist Technical Support

3 settimane fa

Lainate MI, Italia Hach A tempo pieno

Are you...

Interested in working for an international and diverse company?

Looking to use your troubleshooting skill?

Interested in developing your career in the water industry?

If so, read on

At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

We offer:

  • Flexible working hours
  • Professional onboarding and training options
  • Powerful team looking forward to working with you
  • Career coaching and development opportunities

The Technical Support Specialist is responsible for developing and coordinating all technical telephone service activities in support of customers and field technicians, as well as to collaborate with the service department on routine administrative requirements and will be located in our Lainate office.

In this role, a typical day will look like:

  • Provides telephone support in response to technical queries from customers and/or colleagues and works directly with them in solving particular problems, intervening on site if necessary
  • Provides advance updates on the operation of new products and promotes the correct flow of information to colleagues on updates, troubleshooting, etc.
  • Directly liaises with the parent company for the solution of problems inherent in instrumental functionality and to report problems inherent in software, manuals, etc.
  • Follows up existing telemetry contracts
  • Checks the spare parts warehouse and takes care of its optimisation. Responsibly takes care of the warehouse inventory in collaboration with his manager

The essential requirements of the job include:

  • High school diploma in technical subjects (electronics/electrotechnology/mechanics/chemistry etc.)
  • Experience in the use of instrumentation.
  • Good interpersonal skills.

At Hach (Hach Careers ), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

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