Technical Support

13 ore fa

Lainate, Lombardia, Italia KION Group A tempo pieno

As a Technical Support & Training Instructor at Baoli EMEA, you will play a critical role in enhancing the quality and reliability of our products for customers across Europe, the Middle East, and Africa. You will be part of a dynamic team responsible for delivering top-notch after-sales services to our international network partners.



Main Responsibilities


  • Collect, analyze, and evaluate product feedback from customers and internal stakeholders to identify areas for improvement.
  • Develop and implement effective solutions to address quality issues, ensuring seamless collaboration with our factory and network partners.
  • Document and communicate quality improvements to ensure transparency and accountability throughout the organization.
  • Organize and execute field actions in EMEA to rectify quality issues and prevent future occurrences.
  • Ensure compliance with technical standards in collaboration with our factory and network partners.
  • Steer and optimize pre-delivery inspections at our Rolo facility in Italy to guarantee high-quality products.
  • Represent after-sales interests in the development of new products to ensure that customer needs are met.


Key Qualifications


  • Technical degree in mechanical or electrical engineering or equivalent experience.
  • At least 2-3 years of experience in customer service or a related field.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Fluent written and spoken English language skills.


Please note that we require candidates to have a strong commitment to quality and customer satisfaction, with a proactive and solution-driven approach to problem-solving.



What We Offer


  • A dynamic and growing organization with opportunities for professional growth and development.
  • A competitive compensation package, including benefits and perks.
  • A collaborative and supportive work environment.
  • The chance to work with a global team and contribute to the success of the KION Group.


We are an equal opportunities employer and welcome applications from diverse candidates. Please submit your CV in English, and we will review it carefully to determine the best fit for this role.



Principali Attività e Responsabilità


  • Raccogliere, analizzare e valutare i feedback sui prodotti da parte dei clienti e dei stakeholders interni per identificare le aree di miglioramento.
  • SViluppare e implementare soluzioni efficaci per risolvere le questioni di qualità, garantendo una collaborazione trasparente e responsabile con la nostra fabbrica e i nostri partner di rete.
  • Documentare e comunicare gli miglioramenti della qualità per garantire la trasparenza e la responsabilità all'interno dell'organizzazione.
  • Organizzare e eseguire azioni sul campo in EMEA per risolvere le questioni di qualità e prevenire future occorrenze.
  • Assicurare il rispetto degli standard tecnici in collaborazione con la nostra fabbrica e i nostri partner di rete.
  • Guidare e ottimizzare le ispezioni pre-consegna presso il nostro centro logistico di Rolo, Reggio Emilia-Italia, per garantire prodotti di alta qualità.
  • Rappresentare gli interessi post-vendita nello sviluppo di nuovi prodotti per garantire che le esigenze dei clienti siano soddisfatte.

  • Technical Support Specialist

    4 settimane fa

    Lainate, Lombardia, Italia KION Group A tempo pieno

    Job Title: Technical Support RepresentativeJoin Baoli EMEA, a member of the KION Group AG, as a Technical Support Representative. We are expanding our central product support team in Lainate, Italy, and seeking a skilled professional to provide best-in-class after-sales services to our network partners.About the Role:As a Technical Support Representative,...

  • Technical Support Specialist

    2 mesi fa

    Lainate, Lombardia, Italia KION Group A tempo pieno

    Job DescriptionAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at KION Group. As a Technical Support Specialist, you will play a crucial role in providing exceptional customer service and support to our international sales and service network.Key ResponsibilitiesCollect, analyze, and evaluate product feedback to...

  • Technical Support Representative

    1 mese fa

    Lainate, Lombardia, Italia KION Group A tempo pieno

    Job Title: Technical Support RepresentativeWe are seeking a highly skilled Technical Support Representative to join our team at Baoli EMEA. As a Technical Support Representative, you will be responsible for providing technical support to our customers across Europe, the Middle East, and Africa.Key Responsibilities:Provide technical support to customers via...

  • Technical Support Specialist

    4 settimane fa

    Lainate, Lombardia, Italia KION Group A tempo pieno

    About the RoleWe are seeking a highly skilled Technical Support Representative to join our team at Baoli EMEA, a member of the KION Group AG. As a Technical Support Representative, you will play a crucial role in providing exceptional customer service and support to our international sales and service network.Key ResponsibilitiesCollect, analyze, and...

  • Technical Support Specialist

    2 mesi fa

    Lainate, Lombardia, Italia KION Group A tempo pieno

    About the RoleWe are seeking a highly skilled Technical Support Representative to join our team at Baoli EMEA, a member of the KION Group AG. As a Technical Support Representative, you will play a crucial role in providing exceptional customer service and support to our international sales and service network.Key ResponsibilitiesCollect, analyze, and...

  • Technical Support Specialist

    3 settimane fa

    Lainate, Lombardia, Italia KION Group A tempo pieno

    Descrizione del ruolo La nostra azienda, Baoli EMEA, è una società leader nel settore della logistica e delle soluzioni di movimentazione. Stiamo cercando un professionista esperto per ricoprire il ruolo di Technical Support & Training Instructor. Responsabilità principali * Gestire la qualità post-vendita dei nostri prodotti, raccogliendo e analizzando...

  • Technical Support and Training Operations Specialist

    4 giorni fa

    Lainate, Lombardia, Italia KION Group A tempo pieno

    About the RoleThis is a unique opportunity to join the KION Group as a Technical Support and Training Operations Specialist. As part of our Baoli EMEA team, you will be responsible for providing excellent technical support and training to our customers across Europe, the Middle East, and Africa.Key ResponsibilitiesCollect, analyze, and evaluate product...

  • Technical Sales Representative for Engineered Valves

    1 mese fa

    Lainate, Lombardia, Italia ITT Inc. A tempo pieno

    Job Title: Technical Sales Representative for Engineered ValvesITT Inc. is seeking a highly skilled Technical Sales Representative to join our team in the EMEA region. As a Technical Sales Representative, you will be responsible for promoting and selling our engineered valves to end-users, engineering companies, and original equipment manufacturers.Key...

  • Tecnico di Supporto After Sales

    4 settimane fa

    Lainate, Lombardia, Italia Randstad A tempo pieno

    Descrizione del LavoroRandstad Technical Talent Selection è la divisione di Randstad specializzata nella ricerca e selezione di profili qualificati in ambito meccanico, metallurgico ed elettrotecnico.Si offre un contratto a tempo indeterminato con orario di lavoro full time 40 ore, lunedì-venerdì 8-17.L'impiegato tecnico after sales, in affiancamento al...

  • Tecnico di Supporto After Sales

    4 settimane fa

    Lainate, Lombardia, Italia Randstad A tempo pieno

    Descrizione del LavoroRandstad Technical Talent Selection è la divisione di Randstad specializzata nella ricerca e selezione di profili qualificati in ambito meccanico, metallurgico ed elettrotecnico.Si offre un contratto a tempo indeterminato con inquadramento commisurato ad esperienza e competenze.Le principali attività del Tecnico di Supporto After...

  • Tecnico di Supporto After Sales

    3 settimane fa

    Lainate, Lombardia, Italia Randstad A tempo pieno

    Randstad Technical Talent Selection è una divisione di Randstad che si occupa della ricerca e selezione di profili qualificati in ambito meccanico, metallurgico ed elettrotecnico.Si offre un contratto a tempo indeterminato con orario di lavoro full time 40 ore, lunedì-venerdì 8-17.L'impiegato tecnico after sales, in affiancamento al responsabile di team,...

  • Tecnico di Supporto After Sales

    3 settimane fa

    Lainate, Lombardia, Italia Randstad A tempo pieno

    Randstad Technical Talent Selection è la divisione di Randstad specializzata nella ricerca e selezione di profili qualificati in ambito meccanico, metallurgico ed elettrotecnico. Selezioniamo per realtà multinazionale leader di settore un Tecnico di Supporto After Sales.Si offre: contratto a tempo indeterminato.RAL e inquadramento: commisurati ad...

  • Technical Sales Representative for Engineered Valves

    2 settimane fa

    Lainate, Lombardia, Italia ITT Inc. A tempo pieno

    Job SummaryThe ideal candidate will be a highly organized and self-motivated sales professional with excellent communication skills. They will be responsible for promoting and selling ITT Inc.'s Pure-Flo and EnviZion products to end-users, engineering companies, and distributors in the designated territory.Key ResponsibilitiesUtilize persuasion, logic, and...

  • Technical Sales Representative for Engineered Valves

    2 settimane fa

    Lainate, Lombardia, Italia ITT Inc. A tempo pieno

    Job SummaryThe successful candidate will be a highly organized sales professional with exceptional communication skills, responsible for promoting and selling Pure-Flo and EnviZion (PF) products in the EMEA region.Key ResponsibilitiesIdentify and pursue new sales opportunities with existing and new customers, while maintaining relationships with key...

  • Technical Sales Representative Engineered Valves Specialist

    1 settimana fa

    Lainate, Lombardia, Italia ITT, Inc. A tempo pieno

    About the PositionWe are seeking a highly motivated and organized Technical Sales Representative to join our team at ITT Inc.The ideal candidate will be responsible for promoting and selling Pure-Flo and EnviZion products to end-users, engineering companies, original equipment manufacturers, and distributors.This role involves traveling nationally and...

  • Technical Sales Representative Engineered Valves

    5 giorni fa

    Lainate, Lombardia, Italia ITT Inc. A tempo pieno

    {"Position Summary": "As a highly organized and self-motivated technical sales representative, you will promote and sell Pure-Flo and EnviZion (PF) products directly in the market and through distributors, representatives, and Engineering Firms (A&E’s). You will be responsible for discovering new sales opportunities with existing and new customers,...

  • Tecnico di supporto after sales

    1 settimana fa

    Lainate, Lombardia, Italia Randstad A tempo pieno

    Ricerca e selezione di profili qualificatiRandstad Technical Talent Selection è la divisione di Randstad specializzata nella ricerca e selezione di profili qualificati in ambito meccanico, metallurgico ed elettrotecnico.La nostra offertaTroviamo per te una posizione da IMPIEGATO TECNICO AFTER SALES presso realtà multinazionale leader di settore.Le tue...

  • Technical Sales Representative for Engineered Valves

    2 settimane fa

    Lainate, Lombardia, Italia ITT Inc. A tempo pieno

    Job SummaryThe ideal candidate will be a highly organized, self-motivated sales professional with excellent communication skills. They will promote and sell Pure-Flo and EnviZion products directly in the market and through distributors, representatives, and engineering firms. The candidate will be a hands-on salesperson who spends most of their time...

  • Solution Designer Automation Expert

    1 mese fa

    Lainate, Lombardia, Italia KION Group A tempo pieno

    About the Role:The KION Group is a leading global player in the field of automated and robotized intralogistics solutions and products. As a key member of our Intralogistics team, we are seeking a highly skilled Solution Designer Automation Expert to drive our technical solutions forward.Key Responsibilities:Analysis and assessment of customer requests on...

  • Solution Designer Automation

    1 mese fa

    Lainate, Lombardia, Italia KION Group A tempo pieno

    About the Role:The KION Group is a global leader in the field of automated and robotized intralogistics solutions and products. We are currently seeking a skilled Solution Designer Automation to join our team.Key Responsibilities:Analysis and assessment of customer requests on technical feasibility and potential solutionsSpecification, monitoring, and...