Technical Support

1 settimana fa

Lainate, Lombardia, Italia KION Group A tempo pieno

As a Technical Support & Training Instructor at Baoli EMEA, you will play a critical role in enhancing the quality and reliability of our products for customers across Europe, the Middle East, and Africa. You will be part of a dynamic team responsible for delivering top-notch after-sales services to our international network partners.



Main Responsibilities


  • Collect, analyze, and evaluate product feedback from customers and internal stakeholders to identify areas for improvement.
  • Develop and implement effective solutions to address quality issues, ensuring seamless collaboration with our factory and network partners.
  • Document and communicate quality improvements to ensure transparency and accountability throughout the organization.
  • Organize and execute field actions in EMEA to rectify quality issues and prevent future occurrences.
  • Ensure compliance with technical standards in collaboration with our factory and network partners.
  • Steer and optimize pre-delivery inspections at our Rolo facility in Italy to guarantee high-quality products.
  • Represent after-sales interests in the development of new products to ensure that customer needs are met.


Key Qualifications


  • Technical degree in mechanical or electrical engineering or equivalent experience.
  • At least 2-3 years of experience in customer service or a related field.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Fluent written and spoken English language skills.


Please note that we require candidates to have a strong commitment to quality and customer satisfaction, with a proactive and solution-driven approach to problem-solving.



What We Offer


  • A dynamic and growing organization with opportunities for professional growth and development.
  • A competitive compensation package, including benefits and perks.
  • A collaborative and supportive work environment.
  • The chance to work with a global team and contribute to the success of the KION Group.


We are an equal opportunities employer and welcome applications from diverse candidates. Please submit your CV in English, and we will review it carefully to determine the best fit for this role.



Principali Attività e Responsabilità


  • Raccogliere, analizzare e valutare i feedback sui prodotti da parte dei clienti e dei stakeholders interni per identificare le aree di miglioramento.
  • SViluppare e implementare soluzioni efficaci per risolvere le questioni di qualità, garantendo una collaborazione trasparente e responsabile con la nostra fabbrica e i nostri partner di rete.
  • Documentare e comunicare gli miglioramenti della qualità per garantire la trasparenza e la responsabilità all'interno dell'organizzazione.
  • Organizzare e eseguire azioni sul campo in EMEA per risolvere le questioni di qualità e prevenire future occorrenze.
  • Assicurare il rispetto degli standard tecnici in collaborazione con la nostra fabbrica e i nostri partner di rete.
  • Guidare e ottimizzare le ispezioni pre-consegna presso il nostro centro logistico di Rolo, Reggio Emilia-Italia, per garantire prodotti di alta qualità.
  • Rappresentare gli interessi post-vendita nello sviluppo di nuovi prodotti per garantire che le esigenze dei clienti siano soddisfatte.

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