Sea Logistics Customer Care Specialist

1 mese fa

Verona, Italia Kuehne + Nagel AS A tempo pieno

Are you a Sea Logistics Operational Care Specialist? Would you like to work for one of the most important Logistics Company in the world?
Your Role Sea Logistics Customer Care Specialist is part of a team in the Operational Care Center responsible for coordinating transport activities.
Your Responsibilities Handle customers' requests and complaints;
Handle a variation of Export / Import and/or LCL shipments;
Have regular contact with the customers to define the best practices and offer advice if needed;
Provide customers with quotes in collaboration with your manager or responsible person;
Inform the customer correctly and in time about the course of the shipment;
Follow the course of the shipment from the customer until the port of departure/arrival;
Signal or correct mistakes and resolve issues, ambiguities, and incompleteness that were escalated by employees whether or not in agreement with your direct manager;
Optimize the operational and administrative processes for more efficiency within your department;
Your Skills and Experiences Bachelor's Degree or equivalent in Logistics / Supply Chain Management;
Proven experience in Sea Logistics;
Strong knowledge in Freight Forwarding;
Proven experience in customer service;
Advanced knowledge of industry-specific guidelines and adherence to regulatory requirements;
Ability to communicate persuasively whilst demonstrating adaptability and empathy;
Problem-solving skills and ability to work under pressure;
Languages: Native English and very good verbal and written knowledge of English.
Good Reasons to Join Since 1890, Kuehne+Nagel is committed to shaping the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions. With over 80,000 employees at almost 1,300 locations in over 100 countries, we are one of the world's leading logistics companies. The Italian branch has been active for almost 60 years and counts 32 locations with 1,750 team members partnering with more than 3000 clients.
Passion and willingness to be part of a diverse, multicultural, and dynamic team are a must for us We care about our people and commit to creating a work environment where everyone is welcome and diversity, equity, and inclusion are prioritized. Where the full potential of each employee is realized without exception. Where those who look, live, love, communicate, think, and lead differently are sought, appreciated, and valued. Together, we go above and beyond to deliver excellence and innovation to our colleagues, our customers, and the communities we belong. Your plus shapes our future.
What We Offer Our benefits are centered around you and your family, and our offer is constantly improving:
Accidental coverage (at and outside work)
Extra Medical insurance
5 extra days of paternity leave
Remote working enhancement for new parents
1 day off for volunteering activities
Free Tax return support (730)
Free social welfare consulting (e.g. INPS, disability, pension) 1000+ discount on products and services
Special discount on travels with Interline Turismo
Full access to Fitprime for you and your friends: access to +3000 Gyms, pools, and sport centers
Online workout (e.g. yoga, mindfulness, cardio) + nutritionist
Speexx, your digital coaching platform for language training, for you and someone of your choice
Lots of engagement activities to keep you inspired

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