Technical Account Manager
3 giorni fa
- Job Schedule Full time Job Description As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment. If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products then come and join our team. Key Responsibilities Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support Become a trusted advisor by proactively guide your customers with technical recommendations and best practices Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions Take initiatives and ownership of customer incidents to drive for timely resolutions Manage customer communications and expectations until the closure of each case Participate in customer conference calls or face to face customer meetings Produce service reports to summarize service activity and performance for key stakeholders Report Software/Hardware related issues to R&D department and assure follow-up Skills and Attributes Requirements Good understanding of data networking protocols, specifically TCP/IP, routing and switching Hands‐on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web Application Firewall) Strong troubleshooting and solving skills Face to face and remote customer management experience Previous experience in a technical support position with telco or large enterprise space. Strong interpersonal and communication skills Previous experience on Fortinet products is an advantage Educational and Experience Requirements Minimum of 6 years of experience in a technical support/post‐sales role Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent experience. Fortinet certification FCP, FCSS, FCX is a distinct advantage (OR A VALID NSE4/7/7) office contract - 4 days a week in office Milan or Rome #J-18808-Ljbffr
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Technical Account Manager
2 giorni fa
Roma, Italia SoftJam S.p.A. A tempo pienoSiamo **SoftJam Spa**, società del gruppo Eustema SpA e Partner Microsoft. Siamo un’azienda specializzata in soluzioni e progetti ad alto contenuto tecnologico, principalmente su clienti Enterprise. Stiamo cercando una persona che voglia ricoprire il ruolo strategico di **Technical Account Manager** nella nostra sede di Roma. **Descrizione del...
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Technical Account Manager Architect
2 settimane fa
roma, Italia Jobgether A tempo pienoWe are currently looking for a Technical Account Manager Architect in Italy. In this role, you will act as a strategic technical advisor to enterprise customers, guiding them through onboarding, production launches, and complex deployments. You will provide architectural and technical expertise, manage escalations, and ensure clients derive maximum value...
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Technical Account Manager, Intrusion Security
3 giorni fa
Roma, Italia Johnson Controls, Inc. A tempo pienoA leading technology firm is seeking a Technical Account Manager in Abruzzo, Italy. The candidate will promote security products, provide technical support, and collaborate with integrators and installers across the country. Ideal candidates should possess skills in technical intrusion products, have sales experience, and communicate well in English. This...
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Roma, Italia Fortinet, Inc. A tempo pienoA cybersecurity company is seeking a Technical Account Manager based in Rome. In this role, you will analyze customer technical needs to provide tailored support, ensuring optimal product performance and customer satisfaction. The ideal candidate will have over 6 years of experience in technical support, a degree in Computer Science, and solid knowledge of...
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Technical Account Manager
20 ore fa
Roma, Italia Fortinet A tempo pienoAs Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become...
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Technical Account Manager
15 ore fa
Roma, Italia Fortinet A tempo pienoAs Technical Account Manager you will develop a deep understanding about the customer business / technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become...
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Technical Account Manager
14 ore fa
roma, Italia Fortinet, Inc. A tempo pienoAs Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keep the customers mission critical environments healthy by identifying potential issues before they become problems...
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Technical Account Manager
16 ore fa
Roma, Italia Fortinet, Inc. A tempo pienoJob Schedule Full time Job Description As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying...
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Area Technical Manager
4 settimane fa
Roma, Italia Zoetis US A tempo pienoRole Description È responsabile dell'area tecnica per tutto il business swine nelle aree assegnate. È il punto di riferimento dell'eccellenza tecnica di Zoetis nella propria area al servizio dei nostri clienti interni, Account Managers e Area Business Manager, ed esterni, Veterinari ed Aziende. Supporta il National Technical Manager nel training degli...
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Technical Account Manager
1 settimana fa
Roma, Lazio, Italia Fortinet A tempo pienoDescriptionAs Technical Account Manager you will develop a deep understanding about the customerbusiness/technical needs that will be used to provide technical support solutions tailored to theirneeds and challenges. Your proactive guidance will help keeping the customers mission criticalenvironments healthy by identifying potential issues before they become...
