Customer Success Manager
4 settimane fa
AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless experiences for customers. Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences. Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific We are looking for an experienced Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the CRO expert guiding the customer through the best practices & learnings. This position will cover clients in the Spain/Italy/LATAM/Portugal markets. Note: This candidate must speak Italian & Spanish fluently, with a working proficiency in English. What you will do: Be responsible for the management of a customer portfolio following implementation Help build loyalty by creating an excellent relationship with existing customers Undertake operational and methodological training for major accounts Support clients in creating and implementing tests and personalization campaigns Analyze and identify new areas for optimization following data analysis. Previous experience with CRO tools is a plus (ABTasty, Content Square, Optimize, Optimizely, Kameleoon, VWO, etc...) Maximize your portfolio’s expansion while minimizing churn and contraction Help the Sales team with the onboarding of new clients (POCs, technical support, determining the most suitable solution for the customer, presentation of products and services) What we're looking for: University degree in Engineering, Business, Economics or Marketing Minimum of 3 years working experience in a related digital field Excellent verbal and written communication skills in Spanish & Italian Analytical thinker who is able to translate complex data into profitable testing ideas Basic knowledge of CSS and HTML is required. Javascript is a plus Strong soft skills: energetic, enthusiastic, self-motivated, open-minded Ability to travel Native in Spanish & Italian, working proficiency in English What we offer: Flexible remote policy: 3 days per week A fair and competitive salary package Employee Stock Ownership plan Trainings programs An equipment budget of 240 euros to work comfortably from home Seminar and team buildings #J-18808-Ljbffr
-
Customer Success Manager
1 mese fa
Roma, Italia Destination Italia Group A tempo pienoDescrizione azienda: nata dal successo di Destination Italia e Portale Sardegna è una software house dedicata al mondo del turismo, rappresenta un mix di tradizione e innovazione all'avanguardia nei mercati B2B e B2C. Il nostro nucleo è l'innovazione costante, che combina l'intelligenza artificiale con un'ampia esperienza nel settore del turismo. Il nostro...
-
Staff Customer Success Manager, Strategic Deployments
3 settimane fa
Roma, Italia SentinelOne A tempo pienoStaff Customer Success Manager, Strategic Deployments Staff Customer Success Manager, Strategic Deployments SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection....
-
Customer Experience Manager
7 giorni fa
Roma, Italia ProPosition Management Search A tempo pienoEmail Our client, leading consulting company, is currently looking for a: Customer Experience Manager Main Task/Activities: Mapping and redesigning the customer experience throughout the customer journey, with the aim of optimizing omni-channel engagement while also streamlining the enabling operating processes Developing customer listening and feedback...
-
Customer Experience Manager
3 settimane fa
Roma, Italia KPMG A tempo pienoJoin the digital revolution, helping us to optimise the customer experience and to develop predictive models for customer behaviour.By joining our Digital customer team, you will be part of the biggest revolution underway, rethinking the customer experience from a digital perspective, steering customer-centric transformation programmes, harnessing the...
-
Customer Service Manager
1 settimana fa
Roma, Italia Kuoni Tumlare A tempo pieno**About the Role**: The Customer Service Manager is responsible for leading the team in providing excellent customer service. They will monitor and assign workload as well as other tasks and projects for the team. They must also manage the team's performance, working to maintain a high level of customer satisfaction. The Customer Service Manager will also be...
-
Client Success Representative
3 settimane fa
Roma, Italia INFUSE A tempo pienoWe are looking for a bright, motivated person to join our team! We are looking for a French-speaking Client Success Representative to join our team. The role of Client Success involves fostering customer relationships to enhance retention and loyalty. This position entails close collaboration with customers to ensure satisfaction with the services provided...
-
Client Success Representative
3 settimane fa
Roma, Italia INFUSE A tempo pienoWe are looking for a bright, motivated person to join our team! We are looking for a German-speaking Client Success Representative to join our team. The role of Client Success involves fostering customer relationships to enhance retention and loyalty. This position entails close collaboration with customers to ensure satisfaction with the services provided...
-
Customer Service Manager
7 giorni fa
Roma, Italia Grupo Planeta A tempo pienoRome Business School is a school member of the Planeta De Agostini Group, with more than 100.000 students of over 150 nationalities. Our masters are recognized among the best in Europe by EdUniversal Ranking 2021 and we’re a business school certified by ASFOR and EOOCS (EFMD), the most prestigious accreditation institute in Italy and in Europe. We are...
-
Customer Service
4 settimane fa
Roma, Italia RockAgent A tempo pienoFondata a fine 2018 RockAgent SpA è la Proptech company che sta rivoluzionando il settore immobiliare. La nostra missione è quella di industrializzare il processo di compravendita immobiliare, attraverso la tecnologia a supporto dei nostri agenti immobiliari sul territorio. Il nostro servizio rende l'acquisto, la vendita e l'affitto di un immobile...
-
Cloud Adoption Manager
2 settimane fa
Roma, Italia Ll Oefentherapie A tempo pienoRole and Responsibilities The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire...
-
Customer Service
4 settimane fa
Roma, Italia RockAgent A tempo pienoFondata a fine 2018 RockAgent SpA è la Proptech company che sta rivoluzionando il settore immobiliare. La nostra missione è quella di industrializzare il processo di compravendita immobiliare, attraverso la tecnologia a supporto dei nostri agenti immobiliari sul territorio. Il nostro servizio rende l'acquisto, la vendita e l'affitto di un immobile...
-
Customer Service
5 giorni fa
Roma, Italia HAYS A tempo pienoCustomer Service - Sost. Maternità - Roma La tua nuova aziendaIl nostro cliente è una storica realtà del settore Fashion, nello specifico del segmento Gioielleria, con un Brand a impatto capillare sul territorio nazionale e un concept di vero Design. A supporto della divisione di Branding, siamo alla ricerca di un Customer Service. **Il tuo nuovo...
-
Key Account Manager
2 settimane fa
Roma, Lazio, Italia Hologic A tempo pienoKey Account Manager - DiagnosticsItaly - Lazio, Umbria, TuscanyDiscover a sales career with real meaning. One that offers the opportunity to showcase your talents, achieve measurable success and gain immense satisfaction by enabling healthier lives everywhere, every day.Our Diagnostics division is looking for an experienced Key Account Manager to join our...
-
Customer Care Manager
2 settimane fa
Roma, Italia Egg.srl A tempo pienoE gg srl, azienda in forte crescita nel settore dei Programmi di Supporto al Paziente (PSP), ricerca un Operatore di Contact Center da inserire nella propria organizzazione con attività svolta prevalentemente in smart working Principali mansioni: Inbound: riceve le richieste telefoniche (o tramite piattaforma web) di pazienti e Medici iscritti ai Programmi...
-
Customer Engagement Execution Senior Manager
2 settimane fa
Roma, Italia Mundipharma Pharmaceuticals srl A tempo pienoCustomer Engagement Execution Senior Manager page is loaded Customer Engagement Execution Senior Manager Apply locations IT Milano time type Full time posted on Posted 30+ Days Ago job requisition id JR1138 Location: Based in Milano 3 days in field, Tuesday to Thursday in the office, Monday and Friday are WFH/Smart working when not in the field Job type:...
-
Store Manager
1 settimana fa
Roma, Italia Primadonna S.p.A. A tempo pienoPrimadonna Collection è una storia di successo ventennale che continua a celebrare, con originalità e professionalità, l'anima e l'identità di tutte le donne con una proposta di calzature, abbigliamento, borse e accessori alla moda attenta alle richieste del mercato e dei clienti. Entrare nel mondo Primadonna significa entrare a far parte di una realtà...
-
Account Manager
4 settimane fa
Roma, Italia Translated Srl A tempo pieno**About Translated**: Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking...
-
Customer Service Internship
7 giorni fa
Roma, Italia Stryker A tempo pienoThis role will embrace teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are timely delivered in accordance with the project objectives and implementation plan. - The Resource will cooperate with all the major functions of the Operations & Logistics department such as Customer Service Manager,...
-
Intern, Customer Services-2
1 settimana fa
Roma, Italia Stryker Corporation A tempo pieno[15:47] Sainte-Marie Pricot, Caroline This role will embrace teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are timely delivered in accordance with the project objectives and implementation plan. - The Resource will cooperate with all the major functions of the Operations & Logistics...
-
Customer and Operations Manager
5 giorni fa
Roma, Italia ABBVIE A tempo pieno**Stakeholders**: Internal: COE Treasury, AFS and BPO, Commercial divisions, Key Account Managers, Customer Service, SAP support team, Legal; Marketing, QA, Regulatory, External: customers (public and private sector), International Department IBM BPO, distribution centers, logistic suppliers **Main responsabilities** - Monitoring order entry, customer...