Strategic Customer Success Manager
3 settimane fa
Portcast is a venture-backed startup that predicts global trade flows to help logistics and shipping companies become more resilient and profitable. We are a predictive analytics company offering a fast-paced, innovative environment where you will be empowered to drive value for our clients, collaborating closely to align our AI-powered insights with their business goals. We are customer-obsessed and are constantly working to provide our clients access to actionable and insightful data to build resilient supply chains.
Based in Singapore and backed by leading VCs and senior industry advisors, Portcast is a team of tech and industry talent building a game-changing product for the logistics and shipping industry.
About the Role:
We are seeking a strategic and results-driven Customer Success Manager who will play a critical role in ensuring our clients achieve maximum value from our solutions. In this role, you’ll work closely with our clients, including key decision-makers, to understand their needs and align our offerings with their goals. You will build long-term partnerships, influence product direction through client insights, and be the advocate of our clients’ voices within Portcast.
What Success Looks Like in This Role:
Building and nurturing strong, strategic partnerships with clients, ensuring they view Portcast as an integral part of their business strategy.
Proactively identifying expansion opportunities, leading to an increase in adoption and customer satisfaction.
Driving client retention through high engagement and value realization, resulting in a strong NPS.
Successfully navigating complex client needs and feedback to continuously improve our solutions and customer experience
What You’ll Do:
Own the full customer lifecycle, from onboarding to renewal, ensuring a smooth, positive, and impactful experience.
Serve as a trusted advisor to our clients, particularly in aligning our solutions with their strategic goals and addressing their unique challenges.
Collaborate with cross-functional teams, including product and engineering, to channel customer feedback and drive improvements that enhance Portcast's value proposition.
Develop and execute success plans tailored to each client, conducting regular check-ins, QBRs, and strategic sessions to drive adoption and satisfaction.
Analyze customer data and metrics to provide actionable insights and continuously improve the client journey.
Identify and act on expansion opportunities within accounts, contributing to Portcast’s revenue growth and customer retention objectives.
To Thrive in This Role, You Must Have:
A bachelor's or master's degree or equivalent, ideally with specialization in Business, Marketing, Engineering, Computer Science, or related disciplines.
5+ years of experience in customer success, sales, or account management within a B2B SaaS environment (experience with AI/data solutions and the LogTech or shipping industry is a plus).
Proven ability to manage complex, strategic customer relationships, with a focus on driving outcomes that align with both customer and company goals.
Exceptional communication and consultative skills, with the ability to effectively engage and influence senior stakeholders in enterprise organizations.
Strong analytical skills and comfort working with customer success metrics to track and enhance client performance.
Empathy, patience, and urgency to understand and address customer needs effectively.
A collaborative, problem-solving mindset with the ability to adapt in a fast-paced, innovative environment.
Self-starter with the ability to take ownership of the account/CS process from end to end, capable of working autonomously and driving results without constant oversight.
Understanding of the logistics & supply chain industry, specifically on real-time transportation visibility platforms is a plus.
Join us at Portcast and be part of a high-performing team shaping the future of the logistics and shipping industry through cutting-edge predictive analytics. You’ll have the opportunity to drive meaningful impact for our customers and help build a resilient supply chain ecosystem. If you’re passionate about customer success, innovation, and helping businesses unlock the power of data, we want to hear from you
#J-18808-Ljbffr
-
Strategic Customer Success Manager
2 settimane fa
Firenze, Italia Portcast A tempo pienoPortcast is a venture-backed startup that predicts global trade flows to help logistics and shipping companies become more resilient and profitable. We are a predictive analytics company offering a fast-paced, innovative environment where you will be empowered to drive value for our clients, collaborating closely to align our AI-powered insights with their...
-
Strategic Customer Success Manager
3 settimane fa
Firenze, Italia Portcast A tempo pienoPortcast is a venture-backed startup that predicts global trade flows to help logistics and shipping companies become more resilient and profitable. We are a predictive analytics company offering a fast-paced, innovative environment where you will be empowered to drive value for our clients, collaborating closely to align our AI-powered insights with their...
-
Strategic Customer Success Manager
3 settimane fa
Provincia di Firenze, Toscana, Italia Portcast A tempo pienoPortcast is a venture-backed startup that predicts global trade flows to help logistics and shipping companies become more resilient and profitable. We are a predictive analytics company offering a fast-paced, innovative environment where you will be empowered to drive value for our clients, collaborating closely to align our AI-powered insights with their...
-
Eu Customer Success Manager
6 mesi fa
Firenze, Italia Gilbarco A tempo pieno**Purpose of the position** ***The purpose of the position has the below pillars: 1- Customer Success Management 2- Help Desk & Technical Enablement 3- Managed Services 4- Customer Operations 5- People management The Customer Success Sr Manager has the mission to deliver a delightful after sales experience to those customers who have bought into our...
-
Customer Success Manager
6 mesi fa
Provincia di Firenze, Toscana, Italia opentext A tempo pieno**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: We are looking for a Cloud Service Manager to be responsible for...
-
Customer Experience Design Manager
1 settimana fa
Firenze, Italia Hu Holding Srl A tempo pienoIl Customer Experience Design Manager è una figura con consolidata esperienza nel business del Travel e Hospitality, ed avrà la responsabilità di definire una strategia organica di formulazione delle proposte di soggiorno, con una visione Customer Centric.In particolare, si occuperà di: Definire una strategia di disegno/creazione delle proposte prodotto,...
-
Strategic Marketing Manager
6 mesi fa
Firenze, Italia Baker Hughes A tempo pieno**Strategic Marketing Senior Manager - Industrial** **Would you like to shape our strategy for the future of Energy products and clean technologies?** **Would you like the opportunity to work in a dynamic role, responsible for market growth?** **Join our Strategy and Marketing Insights Team** Our Strategy & Marketing Insights team plays an important role...
-
Senior Customer Success Associate
5 mesi fa
Firenze, Italia Florence A tempo pienoFlorence is a fast-growing global healthcare technology company, founded by a team with an ambition to transform care with people-first technology.The Florence app empowers nurses to find flexible, fair and transparent work options, and enables healthcare organizations to embrace a new and innovative way of working with the healthcare workforce.With over...
-
Customer Service Manager
2 mesi fa
Firenze, Italia Oilandgas.Org.Uk A tempo pienoCustomer Service Manager At ABB, we are dedicated to addressing global challenges.Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This position reports...
-
Customer Data Analytics
2 mesi fa
Firenze, Italia Human Company Srl A tempo pienoIl Ruolo di Customer Data Analytics Il Customer Data Analytics in Human Company si occupa di assistere il team di progetto nella definizione di una strategia di KPI volta a misurare i risultati delle azioni di marketing e comunicazione messe in campo, attraverso l'analisi e lo studio del comportamento e delle abitudini dei consumatori, oltre alla misurazione...
-
Customer Data Analytics
2 mesi fa
Firenze, Italia Human Company srl A tempo pienoInnovazione, qualità, sostenibilità, familiarità e legame con il territorio: sono questi i valori Human Company. Siamo attivi nel segmento del turismo “open air” in Italia ed Europa con 10 strutture all’aria aperta in Toscana, Veneto, Lazio e Lussemburgo, a cui si affiancano i Plus Hostel a Firenze e Praga e il resort Villa La Palagina a pochi km da...
-
Strategic Demand Generation Manager
6 mesi fa
Firenze, Italia Baker Hughes A tempo pieno**Are you passionate about building relationships and ensuring customer success?** **Are you passionate about innovating solutions that make an impact in the Energy Transition space?** **Join our Emissions Business at Baker Hughes** Emissions management is a journey. Baker Hughes understands that every organization sits at different stages of the...
-
Customer Data Analytics
2 settimane fa
Firenze, Italia Hu Holding srl A tempo pienoInnovazione, qualità, sostenibilità, familiarità e legame con il territorio: sono questi i valori Human Company. Siamo attivi nel segmento del turismo “open air” in Italia ed Europa con 10 strutture all’aria aperta in Toscana, Veneto, Lazio e Lussemburgo, a cui si affiancano i Plus Hostel a Firenze e Praga e il resort Villa La Palagina a pochi km...
-
Assistant Store Manager _ Firenze
2 mesi fa
Firenze, Italia Tessilform Spa A tempo pienoAssistant Store Manager - Firenze:ABOUT THE JOBThe Assistant Store Manager is responsible for supporting the Store Manager in ensuring the achievement of the store business goals (sales and profitability) as well as to promote and enhance the brand, in line with corporate policies and procedures.Responsibilities:Sales and Customer ManagementEstablish and...
-
Global Omnichannel
1 mese fa
Firenze, Italia Antal International Network A tempo pienoOur client is an International pharmaceutical and diagnostics company. We are currently looking for a Global Omnichannel & Engagement Manager to join the Global Marketing team, who will be responsible for managing omnichannel strategic initiatives. The ideal candidate, closely working together with Brand Managers, will drive and execute various...
-
Global Omnichannel
2 settimane fa
Firenze, Italia Antal International Network A tempo pienoOur client is an International pharmaceutical and diagnostics company. We are currently looking for a Global Omnichannel & Engagement Manager to join the Global Marketing team, who will be responsible for managing omnichannel strategic initiatives. The ideal candidate, closely working together with Brand Managers, will drive and execute various...
-
Global Omnichannel
2 mesi fa
Firenze, Italia Antal International Network A tempo pienoOur client is an International pharmaceutical and diagnostics company.We are currently looking for a Global Omnichannel Engagement Manager to join the Global Marketing team, who will be responsible for managing omnichannel strategic initiatives.The ideal candidate, closely working together with Brand Managers, will drive and execute various cross-functional...
-
Global Omnichannel
2 mesi fa
Firenze, Italia Antal International Network A tempo pienoOur client is an International pharmaceutical and diagnostics company. We are currently looking for a Global Omnichannel & Engagement Manager to join the Global Marketing team, who will be responsible for managing omnichannel strategic initiatives. The ideal candidate, closely working together with Brand Managers, will drive and execute various...
-
Product Manager- Pbu Hcis
5 mesi fa
Firenze, Italia Dedalus SA A tempo pienoVous souhaitez donner du sens à votre métier ? Vous voulez contribuer à l'amélioration de nos soins de santé ? Alors rejoignez notre équipe! The Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision,...
-
Customer Service Coordinator
1 mese fa
Firenze, Italia LuisaViaRoma A tempo pienoLuisa Via Roma is a leading global luxury goods e-commerce with an online presence for over 20 years, serving upwards of **1 million users** from more than 200 countries. Our **team **is also **international**, including over 300 people from 20 different countries. As a company, we constantly look to the future to offer our clients **innovation **through...