Customer Experience Coordinator
2 giorni fa
The Customer Experience Supervisor is responsible for the smooth operation of the front office/reception area. The role oversees all aspects of the front office operations (including contract renewal and sales), with a primary focus on premium guest satisfaction, operational efficiency, financial management, and compliance, ensuring that the front office team adheres to customer excellence standards.
Role Purpose:
- Ensure a flawless and effortless customer experience for current and potential customers.
- Be the primary point of contact for current and potential customers to address and resolve issues effortlessly.
- Ensure a delightful, seamless arrival and departure for our guests.
- Provide information regarding the marina and its different offerings.
- Handle all customers’ compliments, comments, observations, and challenges in a timely manner to achieve full guest satisfaction.
- Proceed with the check-in of the boats and ensure all boat documents are aligned with internal processes and legislation.
- Handle all check-in and details of customers in the relevant Customer Relationship system.
- Process customer transactions and take payments following established policies and procedures.
- Maintain customer data in the system.
Required Skills:
- Customer service attitude
- Organisational and planning skills
- Ability to prioritise tasks effectively
- Attention to detail and problem-solving skills
- Excellent communication (written and verbal) and presentation skills
- High resilience
- Strong interpersonal skills; a proven team player with a can-do attitude
- A creative mind with the ability to suggest improvements
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