Groups & Events Manager

7 giorni fa

Venezia, Veneto, Italia San Clemente Palace Kempinski Venice A tempo pieno

Groups & Events Manager

NATIONALITY: Eligible for a working permit in country of hire.

EDUCATION: College Degree in Hospitality required, University or Hotel School education preferred.

EXPERIENCE: Previous experience of minimum three (3) years in luxury hotels is required or experience in Groups & Events management, Reservations or Sales preferred.

LANGUAGE: Ability to work and communicate in a multinational environment:

-Italian– excellent oral and written skills (as applicable)

-English – excellent oral and written skills

TECHNICAL COMPETENCIES – Computer literacy adapted to the field of Groups & Events:

SCOPE Comprehensive consultation and mentoring of the Group & Event organiser under consideration of the client's detailed needs & expectations with the goal to ensure optimal utilisation and selling of the hotel's conference & sleeping rooms and revenue maximisation in compliance with Kempinski standards. The consolidation and advancement of the hotels market position is guaranteed by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings.

OVERALL OBJECTIVES

The job of Groups & Events Manager is executed satisfactorily when:

-The hotel achieves its financial objectives.

-The Group and Events Sales team that the person works with achieves their revenue objectives.

-The person achieves their personal objectives.

-The TTTT is carried out to the satisfaction of both Director of Groups & Events and Groups & Events Manager.

At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers' daily activities. The Groups & Events Manager fulfils their role as a Talent Development Ambassador when:

-They actively support and implement Talent Development initiatives as a part of their daily activities.

-They identify Training talents in their department and throughout the hotel as per below definition* and actively support their career development.

-They support and initiate transfer, cross exposure and task force assignments for their team.

-They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents' development plans.

-They recruit and select potential talent according to current and future department, hotel and Kempinski's needs including conducting interviews for positions in their department.

MAIN RESPONSIBILITIES

-Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.

-Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.

-Apply the Kempinski MICE SOP's from group enquiry to contracting.

-Ensure the ideal and most effective utilisation of the meeting and conference rooms.

-Carry out site inspections with potential MICE clients in coordination with the Field Sales department.

-Realise up sell possibilities to meet and surpass Group & Event budget goals.

-Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.

-Create activities to ensure ongoing maintenance of bookings.

-Generate proper proposals and contracts.

-Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.

-Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).

-Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.

-Introduction of the Event Manager / Group & Event Coordinator to the client.

-Conduct exit interview with important customer after their event – asking for future business.

-Cross-sell to other hotels within the Kempinski Group (and GHA).

-Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.

-Proper maintenance of LOS/CAN and UNC business.

-Further administrative tasks and other possible assigned duties.

-Performs any other duties as assigned to them by management.

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