Customer Success Manager

1 settimana fa

Milano, Lombardia, Italia Dassault Systèmes A tempo pieno

Dassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations capable of harmonizing product, nature and life.

Here at DASSAULT SYSTEMES, we empower people with passion to change the world.

In order serving over 250,000 clients in 12 industries, we are looking for a motivated Customer Success Manager to join our international team dedicated to South East Europe Customer, in our office in Milan.

In direct interaction with customers, account team, Support and R&D, etc., your role will be to define, share, validate and execute the plans to secure the deployment and production run of our Customers in the South East geo.


Your role

  • Monitor R&D risks related to business opportunities signing
  • Understand customer deployments project, customer challenges and expected values
  • Anticipate customer deployment at risk thru Go Live Intelligence and Solution health
  • Propose relevant enhancements on the Operations process.
  • Identify needed Get Well Plan from user feedback
  • Define resolution plan (HMA, SR closed List) according to the customer milestones
  • Lead the customer requests backlog convergence according to the deployment plan thru the regular Operations meeting ("Back To Plan" meeting)
  • Develop meaningful customer relationship aligning customer's roadmap with R&D delivery plan
  • Monitor DS Support Services execution, renewal and related customer satisfaction
  • Resolve customers alerts according to 3DS R&D processes
  • Identify, promote and upsell opportunities within users interactions

Qualifications

  • Bachelors' degree and a minimum of 2+ years in software deployment project experience in the IT environment (as business analyst, project manager, PMO)
  • Experience in software or system integrator company
  • Experience in Direct interaction with a customer is an advantage
  • Excellent communication, time management and attention to details
  • Selfmotivated team player who embraces personal and professional responsibility
  • Strong command and comprehension of the English language, spoken and written (another language will be considered a plus)

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