Lavori attuali relativi a Customer Success Manager - Milano, Lombardia - Impact
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Customer Success Manager
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Milano, Lombardia, Italia BizAway A tempo pienoUnlock Your Potential with BizAwayWe are seeking a driven and enthusiastic Customer Success Executive to join our dynamic Sales Team. As a key player in our growth strategy, you will be responsible for managing and growing a portfolio of existing clients, onboarding new corporate clients, and identifying opportunities for upselling and cross-selling.Your Key...
Customer Success Manager
3 mesi fa
Our Company:
At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world.
If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun and talented people solving cutting edge marketing challenges with technology, and advance your career, this is the place for you.
Your Role at Impact:
Are you ready to dive into the dynamic world of customer success in our Italian market?
Join us as we continue to shape and grow our presence in Italy We're on the lookout for a proactive and versatile Customer Success Manager to become a cornerstone of our expanding team.
As a Customer Success Manager, you won't just be a product expert for the Italian-speaking market; you'll be at the forefront of our startup-like environment, where initiative and agility are key.
This is an amazing opportunity to make a real impact as we build something special together. If you thrive in fast-paced, ever-changing environments and are eager to play a pivotal role in our Italian journey, we want to hear from youWhat You'll Do:
- Delivering worldclass support to our top clients.
- Maintain a balanced proactive/reactive relationship with your assigned accounts.
- Dedicated duties include account monitoring, regular check ins and relationship building.
- Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
- You will be the primary Account Manager for all of our Italian clients. These will range from smaller accounts to larger enterprise companies.
What You Have:
- 4+ years experience in customer success/account management in the partnership/affiliate marketing sector
- Indepth understanding of the influencer marketing's ecosystem
- Bachelor's Degree in Business, Marketing or related field
- Fluent level of
Italian as well as a professional level of
English: - Consistent track record of providing stellar support to customers.
- Solid understanding of the digital marketing ecosystem
- Healthy dose of initiative and the ability to remain flexible
- Detailoriented and able to efficiently prioritize tasks
- Be a critical thinker and an inventive problemsolver
- Professional interpersonal skills
- Enthusiastic teammate
- Phenomenal conflict resolution skills
- Excellent time management skills
- Proactivity is key in this role
_Impact is proud to be an equal opportunity workplace. __We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know._
