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Ground Operations Coordinator

3 mesi fa

Roma, Lazio, Italia Take Walks by City Experiences A tempo pieno

Ground Operations Coordinator Role (Freelance)

About us:

Walks is a leader in the tours and activities industry, offering unique and memorable travel experiences across the globe. Recently acquired by a major US-based travel group, City Experiences, Walks has joined forces with award-winning food tour operator Devour Tours with a shared mission to create amazing experiences for our guests.

We are an innovative, ambitious, travel-loving team working within an environment that allows you to be a part of the larger picture and encourages your development. We strive for a culture that is laid back, but professional, allowing the ability to learn and collaborate in an approachable environment. Have questions? Ask them Our diverse team is innovative, creative, and dynamic. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About You:

We are looking for freelancers for the Ground Operations Coordinator role who are flexible, collaborative, self-starting, punctual and highly organized. The ideal candidate will have excellent communication skills and embrace teamwork. Key responsibilities of the role will be to ensure that the day-to-day operations of our Rome market run smoothly. This person must have high energy, a "can do attitude," and must also embody City Experiences' RESPECT Service System.

Note: This is a freelance position, therefore, we are looking for people who already have a Partita Iva (VAT number) or are willing to register to get one.

About the Opportunity:

As Ground Operations Coordinator you will be responsible for the administration and operation Rome market, working hand in hand with our Central Operations team and the Ground Operations Lead Coordinator to support our business in Rome. Aside from being involved in the day-to-day operations of our walking tours, food tours, and day trips in the region, you will focus on the details and the customer-facing experience; you will aim to provide direction, support to a team of local freelance guides and tour leaders; managing relationships with any external partners or suppliers; ensuring that our operations procedures line up with our needs on the ground and our central teams and leadership are well informed.

You will be the chief gatherer of feedback – from guides, partners, guests, and personal experience. The ideal candidate will have prior experience in tourism, preferably in tours & activities specifically, with bonus points for working with a team of Tour Guides. This role will require strong organizational and multitasking skills, attention to detail and the propensity for dynamic and unique problem-solving.

This role will be based in Rome and will be responsible for supporting our continued growth through developing and nourishing a network of Guides and Suppliers. This is not a typical desk job; we expect you to be out and about coordinating tours.As a freelancer, you will work with a flexible schedule and be able to plan your own time. However, you will be expected to meet the established deadlines.

Your responsibilities:

  • Tour coordination: collecting tickets, checking guests in, resolving issues at the start of each tour, and filing reports on what took place
  • Managing the day-to-day operations and post-tour reconciliation
  • Accounting: Cash & Ticket tracking, as well as any other expenses needed to run daily operations
  • Material and Branding: procurement and distribution
  • Ground Operations Quality: Report any need for changes in product, tour delivery, suppliers, our tour itineraries. Proactively thinking of ways to improve efficiencies, procedures, and quality
  • Assist Operations team with guide switching escalations, helping to find resources where necessary or addressing and escalating persistent non-compliance with procedures.
  • Suggest tour revisions or contract revisions to Ground Operations manager

Your Skills:

  • Minimum 6 months previous experience in tourism or customers facing roles
  • Excellent organizational customer care skills
  • Professionally efficient in all forms of communication
  • Dependability, candor, strong work ethic, time management are all pre-requisites
  • High attention to detail required
  • Strong technical skills, and the ability to learn multiple systems in a fast-paced environment
  • Fluency in English

Job Type: Contract
Contract length: 6 months

Application Question(s):

  • What is your current level of English?
  • How many years of experience do you have in customer facing roles?
  • Are you willing to work a flexible schedule, including weekends and bank holidays?
  • Do you currently have or would you be willing to register for a Partita IVA?

Work Location: In person


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