Front Desk Receptionist

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. External Facing Job Advertisement Front Desk Receptionist – fixed term We are currently looking for a talented Front Desk Receptionist to join our Team at Four Seasons Hotel Florence The Role of Front Desk Receptionist The Front Desk Receptionsit will be responsible for welcoming and checking in hotel guests, introducing the hotel and accommodation, establishing credit or payment method and arranging for luggage to be delivered to guest rooms. Other tasks would include checking guests out of the hotel at the end of their stay, preparing and explaining guest bills and responding to a wide variety of guest requests, adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence. Our Ideal Front Desk Receptionist candidate will have: Front Desk experience in luxury hospitality operations, a natural talent for ensuring our guests feel at home, excellent interpersonal and relationship-building skills and an exceptional eye for detail. This position is based at the Four Seasons Hotel Florence and the contract is seasonal. You must possess the legal right to work in Italy at the time of application and have fluency in English and Italian. Knowledge of Opera PMS is required. What YOU can expect: Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. The benefits offered by Four Seasons Hotel Firenze include: Competitive salary Quality meals at our Employee restaurant Free Uniform with dry cleaning available Staff Accommodation upon availability Employee discounts in our Four Seasons outlets and other suppliers in town Access to the Wellbeing hotel program Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year Employee Recognition Programmes Excellent Training and Career Development opportunities Opportunities to build a successful career with global potential