Guest Arrival Expert

Additional Information Pre-Opening Hotel

Job Number

Job Category Rooms & Guest Services Operations

Location Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Guest Arrival Expert/Bellboy to join the pre-opening team made of modern and authentic hospitality professionals.

Reporting to Lead Concierge, the role will cover both doorman and bellman tasks.

• This is full-time position, 5 days a week with 2 days off.
• The starting date is estimated in August.

About us

Casa Brera is an unexpected gateway in the heart of Brera set to open its doors soon.

Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.

A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop's skybar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.

Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.

The impact you'll make

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

Join a pre-opening lifestyle luxury hotel

Working during the pre-opening phase of a luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one

What you'll do

• Provide an authentic and sophisticated welcome and farewell to all guests entering/leaving the hotel.
• Assist both arriving and departing guests with luggage (load/unload, storage, delivery to room/designated area) and, if needed, escort the guest to the room and explain facilities accordingly.
• Assist guests/visitors in and out of vehicles, opening vehicle doors.
• Supply guests with directions and information about the property amenities, services, hours of operation, and about local areas, points of interest and activities.
• Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors and monitor the front driveway to ensure a smooth flow of traffic (vehicle and pedestrian). Inspect arriving cars and take notes of damages on parking ticket and notifying the guest accordingly.
• Deliver and proceed to a 5-star shoe shine service.
• Make sure Hotel entrance is always clean and tidy, as it is the first sight of the hotel for arriving guests/visitors.
• Seek out and take advantage of opportunities to wow guests.

What you'll need:

• A warm, people-oriented demeanor and a team-first attitude.
• Positive outlook and outgoing personality.
• Flexibility, problem-solving skills and multi-tasking ability.
• Great storytelling skills in English and at least intermediate Italian (both writing and speaking).
• Previous bellman/doorman experience is a big plus.
• Ability to work with CRM and other software.

What we offer

• A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
• World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent- award winning, experienced hospitality professionals.
• Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
• Discounts for your friends and family.
• 5euros breakfast when staying at any of our European hotels.
• Performance and Recognition programs.
• Wellness and sustainability initiatives.

Explore our very big world

As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

You're welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.