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Sales Associate

2 mesi fa

Milano, Lombardia, Italia Richemont A tempo pieno

SALES ASSOCIATE - JOB MISSION

As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.

KEY RESPONSIBILITIES

Sales Achievements:


•Ensures a unique and exceptional client experience during a sale


•Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)


•Adapts according to client(s) needs and motivations


•Strives to always improve and surprise the client(s)


•Deals with ease during negotiations and objections


•Transmits the passion and values of the Maison


•Acts as the privileged contact for the client(s) in case of After Sales


•Meets individual and boutique targets, both quantitative and qualitative

Client Relationship & Portfolio Development:


•Cultivates strong client relationships and develops client loyalty


•Efficiently develops the client portfolio


•Executes targeted CRM actions


•Participates to client events and acts as an Ambassador of the Maison

Daily Boutique Operations:


•Respects all brand and boutique policies and procedures


•Participates to inventories


•Participates to the set up and breakdowns at opening and closing of the boutique


•Participates to the implementation of Visual Merchandising guidelines


•Assists with special projects when requested

PROFILE

We are looking for candidates with previous experience hospitality sector or in luxury Retail; good interpersonal and communication skills are required as well strong attention to detail and customer needs. Team-Player approach and Fluent in English and Italian