Customer Experience Specialist

2 settimane fa

Milan, Italia Too Good To Go A tempo pieno

At Too Good To Go, we dream of a planet with no food waste.

Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis.

We are on a mission to change that - are you with us?

Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 102 Million users, and more than 368 million meals saved.

We’re proud of what we’ve achieved so far, but we are just at the start of our journey

We’re looking for an exceptional CX Specialist to join the Italian superstar team at Too Good To Go.

Your mission:

Reporting directly to the Customer Experience Team Lead, you will be the face to our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement.

This position requires availability from Monday to Friday, from 09:00 h to 18:00 h. This position also requires working from the office 3 times per week.

Your role:

  • You will be the main point of contact for our partners and customers, ensuring they receive outstanding customer service by answering inquiries through email, chat and phone.
  • You will answer all questions through mail, chat and some of our SSMM tools (Facebook, App Store, Play Store and Trustpilot).
  • You will build and implement processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour.
  • You will be our best ambassador by embodying the philosophy and tone of our brand.
  • You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Requirements:

  • You have some experience in Customer Service or Account Management.
  • You are fully proficient in English and French (at least C1-C2 level)
  • You are located (or willing to relocate in Milan)
  • You’re a first-class and inspiring communicator and are able to draw on those skills to set the bar high.
  • You have experience working with CRMS like Salesforce, Hubspot or SAP.
  • You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
  • You are detail-oriented and stay focused even when handling repetitive tasks.
  • Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
  • Previous experience working in a marketplace, a big platform, or the Food Industry will be a plus.
  • You thrive in a dynamic fast-paced environment and enjoy being part of a global team.

Our Values:

  • We win together
  • We raise the bar
  • We keep it simple
  • We build a legacy
  • We care

Benefits & What we offer:

  • A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you’re achieving positive change.
  • The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support
  • Strong personal as well as professional development in a thriving, high-growth scale-up environment.
  • Opportunity to do voluntary work during working hours.
  • An open company culture where you have the independence and room to unleash your creativity.
  • A strong team culture where successes are celebrated together.
  • An inclusive company culture where you can bring your authentic self to work.

How to apply:

  • We are passionate about recruitment and grateful for your interest Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go.
  • Submit your Resume and Cover letter in English.
  • Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
  • The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study and a final interview with the Associate Director of the department.

Too Good To Go is an equal opportunity employer.

#J-18808-Ljbffr

  • Customer Experience Coordinator

    5 ore fa

    Milan, Italia RANDSTAD ITALIA A tempo pieno

    The Customer Experience Supervisor is responsible for the smooth operation of the front office/reception area. The role oversees all aspects of the front office operations (including contract renewal and sales), with a primary focus on premium guest satisfaction, operational efficiency, financial management, and compliance, ensuring that the front office...

  • Customer Experience Specialist

    2 settimane fa

    Milan, Italia Too Good To Go A tempo pieno

    At Too Good To Go, we dream of a planet with no food waste.Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis.We are on a mission to change that - are you with us?Our app connecting businesses with unsold food, and consumers willing to buy at a...

  • Customer Success Specialist

    3 settimane fa

    Milan, Italia Cleafy A tempo pieno

    We are looking for a Customer Success Specialist eager to empower and inspire our clients on their journey with us.As a Customer Success Specialist at Cleafy, you’ll guide clients through their journey with our products and services, from onboarding to ongoing support. By proactively addressing customer needs, ensuring daily product usage, collecting...

  • Customer Experience

    2 settimane fa

    Milan, Italia CRIF A tempo pieno

    CRIF, prestigioso ed innovativo Gruppo internazionale specializzato in soluzioni informative, modelli decisionali, outsourcing, software e servizi consulenziali a supporto di banche, società finanziarie, assicurazioni, utilities e imprese, è alla ricerca, per la propria Business Unit specializzata in Business Information, di un:  INTERNSHIP CUSTOMER...

  • Customer Success Specialist

    4 settimane fa

    Milan, Italia Cleafy A tempo pieno

    We are looking for a Customer Success Specialist eager to empower and inspire our clients on their journey with us.As a Customer Success Specialist at Cleafy, you’ll guide clients through their journey with our products and services, from onboarding to ongoing support. By proactively addressing customer needs, ensuring daily product usage, collecting...

  • Customer Success Specialist

    3 settimane fa

    Milan, Italia Cleafy A tempo pieno

    We are looking for a Customer Success Specialist eager to empower and inspire our clients on their journey with us.As a Customer Success Specialist at Cleafy, you’ll guide clients through their journey with our products and services, from onboarding to ongoing support. By proactively addressing customer needs, ensuring daily product usage, collecting...

  • Customer Success Specialist

    3 settimane fa

    Milan, Italia Cleafy A tempo pieno

    We are looking for a Customer Success Specialist eager to empower and inspire our clients on their journey with us.As a Customer Success Specialist at Cleafy, you’ll guide clients through their journey with our products and services, from onboarding to ongoing support. By proactively addressing customer needs, ensuring daily product usage, collecting...

  • Quantitative Researcher Customer Experience

    3 settimane fa

    Milan, Italia Ipsos Srl A tempo pieno

    In Ipsos siamo appassionati di persone, mercati, brand e società. La nostra ambizione è diventare partner di tutti i clienti che vogliono comprendere in profondità e dettaglio la loro audience, i mercati, i consumatori, e le marche in un mondo in rapida e continua evoluzione.Siamo un solido brand presente in 90 paesi e più di 18.000 professionisti, con...

  • Customer Experience

    5 ore fa

    Milan, Italia CRIF S.p.A. A tempo pieno

    Milano, ITCRIF, prestigioso ed innovativo Gruppo internazionale specializzato in soluzioni informative, modelli decisionali, outsourcing, software e servizi consulenziali a supporto di banche, società finanziarie, assicurazioni, utilities e imprese, è alla ricerca, per la propria Business Unit specializzata in Business Information, di un:Lo/a stagista...

  • Customer Experience

    4 mesi fa

    Milan, Italia Michael Page A tempo pieno

    Tech Company, facente parte di importante Gruppo italiano, all'avanguardia nel campo della tecnologia e dell'innovazione in ambito Customer Experience.

  • Customer Experience Manager

    4 settimane fa

    Milan, Italia EssilorLuxottica Group A tempo pieno

    Contract: Permanent/Full timeCompensation:  If you’ve worn a pair of glasses, we’ve already met.We are a global leader in the design, manufacture, and distribution of sunglasses, frames and ophthalmic lenses. In over 150 countries we offer our industry partners access to a global platform of high-quality vision care products, iconic brands that...

  • Customer Experience Management Lead

    6 mesi fa

    Milan, Italia Brambles A tempo pieno

    Description Position Purpose This role is a critical part of Brambles’ transformational journey to elevate the Customer Experience across the enterprise. The role will influence how we measure and impact that experience across all touchpoints of the customer journey. The role is responsible for the development and maintenance of the metrics used...

  • Customer Escalation Specialist

    6 mesi fa

    Milan, Italia Uber A tempo pieno

    **#Greatmindsdontthinkalike**:At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Team** The...

  • Customer Experience

    2 settimane fa

    Milan, Italia CRIF S.p.A. A tempo pieno

    Milano, ITCRIF, prestigioso ed innovativo Gruppo internazionale specializzato in soluzioni informative, modelli decisionali, outsourcing, software e servizi consulenziali a supporto di banche, società finanziarie, assicurazioni, utilities e imprese, è alla ricerca, per la propria Business Unit specializzata in Business Information, di un:Lo/a stagista...

  • STAGE - Customer Experience Analysis

    5 ore fa

    Milan, Italia Sky A tempo pieno

    Sky Italia, per la sua sede di Milano, cerca una risorsa da inserire in stage all'interno della direzione Data & Strategic Insight. Il rapporto di stage ha la finalità di consentire allo studente un’esperienza teorica e pratica nell’ambito Customer Experience nella struttura di Analisi e Insight. Obiettivoprimario è l’analisi del KPI aziendale NPS,...

  • In Store Customer Experience Supervisor

    6 mesi fa

    Milan, Italia Hermès A tempo pieno

    GENERAL ROLE The In Store Customer Experience Supervisor leads and supports the team in developing and delivering the most memorable journey for clients, embodying the brand values and leading their team to provide heartfelt and bespoke attention to customers. The ideal candidate will act as a role model and will represent Hermès as an Ambassador,...

  • Customer Service Specialist

    1 settimana fa

    Milan, Italia Lufthansa Technik Milan S.R.L. A tempo pieno

    As a Customer Service Specialist, you will be responsible for the following: Operational handling of Customer Service by answering customers’ questions, resolving problems, maintaining customer satisfaction, and providing problem-solving resources Handling initial contact from all assigned customers for all daily operational business issues Improving...

  • Quantitative Researcher Customer Experience

    1 mese fa

    Milan, Italia Ipsos Srl A tempo pieno

    In Ipsos siamo appassionati di persone, mercati, brand e società. La nostra ambizione è diventare partner di tutti i clienti che vogliono comprendere in profondità e dettaglio la loro audience, i mercati, i consumatori, e le marche in un mondo in rapida e continua evoluzione.Siamo un solido brand presente in 90 paesi e più di 18.000 professionisti, con...

  • STAGE - Customer Experience Analysis

    2 settimane fa

    Milan, Italia Sky A tempo pieno

    Sky Italia, per la sua sede di Milano, cerca una risorsa da inserire in stage all'interno della direzione Data & Strategic Insight. Il rapporto di stage ha la finalità di consentire allo studente un’esperienza teorica e pratica nell’ambito Customer Experience nella struttura di Analisi e Insight. Obiettivoprimario è l’analisi del KPI aziendale NPS,...

  • Customer Service Specialist

    6 mesi fa

    Milan, Italia RDM Group A tempo pieno

    Job description:As one of the biggest players in paperboard manufacturing we’re currently looking for suitable candidates to join our Milan team of Back Office on the position of:Customer Service SpecialistHe/she will be a member of Italian Team and will be in charge of the portfolio of B2B customers in the Order to Cash process. He/she will act as a...