Technical Account Manager mwd

1 settimana fa

Re, Italia CmdScale GmbH A tempo pieno

Du hast Freude daran enge Beziehungen zu Kunden aufzubauen und ihnen dabei zu helfen ihre Herausforderungen mit innovativen Lsungen zu meistern Dein technisches Verstndnis hilft dir dabei nicht nur als Berater:in zu agieren sondern als strategische:r Partner:in die Geschftsziele unserer Kunden zu frdern Dann ist diese Position genau das Richtige fr dich

Dein Impact

Als Technical Account Manager (m/w/d) arbeitest du eng mit unseren Kunden und internen Teams zusammen um sicherzustellen dass unsere Services den hchsten Mehrwert bieten. Du begleitest unsere Kunden whrend des gesamten Lebenszyklus von der Implementierung bis hin zur fortlaufenden Betreuung und bist deren zentrale:r Ansprechpartner:in fr technische und strategische Fragen.

Deine Aufgaben:

  • Betreuung und Entwicklung von Schlsselkunden um langfristige Partnerschaften zu gewhrleisten
  • Sicherstellung des erfolgreichen Einsatzes unserer Dienstleistungen durch unsere Kunden und Identifikation von Optimierungsmglichkeiten
  • Proaktives Monitoring der Kundenzufriedenheit und frhzeitiges Erkennen von Problemen oder Chancen
  • Zusammenarbeit mit dem Vertriebsteam zur Entwicklung individueller Kundenstrategien und Identifikation von Upsell und CrossSellMglichkeiten
  • Koordination von Ressourcen und Lsungen zwischen Kunden und internen Entwicklerteams
  • Untersttzung bei der Durchfhrung von Proof of Concepts (PoCs) und der technischen Implementierung
  • Teilnahme an Kundenmeetings und Branchenveranstaltungen um Netzwerke zu erweitern und neue Geschftsmglichkeiten zu frdern

Dein Skillset:

  • Erfahrung im Kundenmanagement: Du hast mindestens 23 Jahre Erfahrung im Customer Success Key Account Management oder einer vergleichbaren Rolle idealerweise im technischen Umfeld.
  • Technisches Verstndnis: Du verfgst ber ein gutes Verstndnis fr technische Lsungen und kannst komplexe Sachverhalte verstndlich erklren.
  • Kommunikationsstrke: Du bist stark in der Kommunikation ob schriftlich mndlich oder im direkten Kundenkontakt und weit wie man Vertrauen aufbaut und pflegt.
  • Analytische Fhigkeiten: Du erkennst schnell die Bedrfnisse der Kunden und kannst diese in mageschneiderte Lsungen umsetzen.
  • Eigenstndigkeit: Du schtzt Entscheidungsfreiheit in Bezug auf Arbeitszeit und ort und bringst gleichzeitig eine hohe Verantwortungsbereitschaft mit.
  • ProblemLsungsKompetenz: Du bist in der Lage proaktiv Herausforderungen zu erkennen und Lsungen zu entwickeln die sowohl dem Kunden als auch dem Unternehmen zugutekommen.

Deine Chance:

Gelebte RemoteKultur: Ob im Office in Mnchen in deiner Heimat oder irgendwo anders in Deutschland bei uns kannst du von berall aus arbeiten.

HardwareSetup wenn du fr dein Homeoffice Setup noch etwas brauchst sag uns gerne Bescheid du kannst natrlich auch deine eigene Hardware nutzen.

Ein Team aus erfahrenen Expert:innen & Senior Engineers steht immer an deiner Seite ob fr den digitalen Kaffee am Nachmittag oder offene Fragen.

Jede:r ist Teil des Managements: Mitarbeiter:innen haben alle die Mglichkeit wichtige Entscheidungen zu treffen und das Unternehmen mitzugestalten.

Eine Kultur aus Verantwortung & Augenhhe ab der ersten Sekunde. Unabhngig von Herkunft Alter und Geschlecht sind wir ein Team das sich zu 100% respektiert klare Kommunikation pflegt und sich miteinander jederzeit Untersttzung zusichert.

Urban Sports Club & Teamevents gibt es noch oben drauf um sowohl deine Freizeit als auch die Connection mit deinem Team nicht zu vernachlssigen.


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